Solution Architect

Top 3 reasons to join us

• 13th Salary; Performance bonus
• Premium health care for you and your family
• Opportunity to be on site in the USA

Job description

Job Purpose

Own DTS-VN architecture end-to-end. Turn the fragmented estate into a governed service catalog with clear ownership, dependencies, and change discipline. Make an enterprise-grade ITSM platform the operating system for change and deployment management, not a ticket bin

Responsibilities

• Service catalog & CMDB: build it. Every application and service mapped with owner, tier, dependencies, integrations, lifecycle stage the ITSM/CMDB platform, not a spreadsheet.
• Cross-team architecture authority: reference architecture, tech radar, standards, ADR process, exception approvals.
• ITSM platform enablement: stand up Change Management (CAB workflow), Service Catalog, and CI/CD integration on an enterprise ITSM platform (ServiceNow, BMC Helix, etc...)
• Platform ops: own the CI/CD, IaC, and cloud-cost story across DTS-VN, set the standard, then hold teams to it.
• Define end‑to‑end solution architecture and ensure alignment with enterprise standards, scalability, security, and performance requirements across the SDLC.
• Integrate AI‑assisted SDLC practices (code generation, automated testing, documentation, and quality checks) to accelerate delivery and improve engineering efficiency.
• Collaborate with cross‑functional teams to translate business requirements into technical designs and guide implementation through AI‑enhanced workflows.
• Drive governance and best practices for AI‑enabled development, including model selection, data pipelines, and responsible AI usage.
• Other tasks as assigned by Line Manager.

Your skills and experience

Must-have

• 8+ yrs building & operating multi-product enterprise estates; 3+ years formal architect role; 3+ years managing mixed IC + ops teams.
• Shipped a real service catalog / CMDB in a mid-size org, with governance that stuck.
• Enterprise ITSM platform: hands-on with Change, CMDB, and Service Catalog modules on ServiceNow, BMC, JSM Enterprise, or equivalent, can shape workflows, not just approve tickets.
• Framework fluency: Info-Tech (COBIT) / TOGAF or equivalent; comfortable in a matrixed org.
• Working English; can hold weekly cadence with US stakeholders as needed.
• Set architecture and platform standards; hold 8 DEV teams accountable to them without direct authority over their people.
• Coach team leads on design decisions; runs design reviews and ADR sessions.

Nice-to-have

• Industrial / manufacturing / building-products SaaS domain.
• Prior Tech Radar or ADR programme owner.
• FinOps / cloud-cost governance track record.
• Prior experience at leadership position including owning hiring, career ladder, team performance would be a plus.

Why you'll love working here

• Attractive salary with 100% SHUI applied salary during probation

• 13th month salary, Performance Bonus, Salary review annually

• Opportunity to be on site in the USA

• Chance to collaborate and work with our global stakeholders

• We provide employee training & development to enhance skills set and competencies

• Premium health care program for you + one of your beloved ones, Annual medical check-up

• 14 vacation days and Christmas Day (25/12) per year

• Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children ‘s Day…)

• Social Activities, Sports Clubs, Team-building events, Year-End party are carried out on a regular basis

• Young, friendly, quality and result oriented working environment under team-work spirit

• Compliance fully to Vietnam Labor Code