Solution Architect

Who you are

• If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us
• Mandatory: Deep understanding of UK Payroll legislation, compliance requirements, and operational processes
• Proven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant
• Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment
• Strong analytical skills and the ability to solve complex technical and regulatory challenges
• Comfortable working across departments and engaging both technical and non-technical stakeholders
• Clear communicator, capable of delivering guidance and support with empathy and precision
• A passion for delivering success - you’re a client-focused team player who thrives on solving challenges
• A self-starter attitude - you’re resourceful, proactive, and always looking for ways to improve processes
• Fluent in English - written and spoken
• CIPP qualification or equivalent is preferred
• Experience supporting a payroll bureau or managing multiple client payrolls
• Familiarity with HRIS or finance system integrations
• Experience influencing product development and participating in roadmap planning
• Background in SaaS platforms, especially those supporting HR, payroll, or finance teams
• Exposure to payroll automation, analytics, or multi-country payroll processes
• Practical knowledge of data privacy and compliance frameworks impacting payroll

What the job involves

• As a Payroll CSA, you’ll be a trusted advisor and strategic partner to both our clients and internal teams
• You’ll collaborate closely with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives adoption, and delivers long-term value
• Your proactive engagement and consultative approach will help clients unlock the full potential of UKP, mitigate risk, and ensure organisational agility
• You’ll lead client conversations on UKP best practices, scenario planning, process optimisation, and headcount management- championing the Voice of the Customer and shaping product direction
• By partnering with champions across HiBob, you’ll make UKP a true strategic lever for our clients’ success
• Provide consultative guidance to clients on UK Payroll configuration, system design, and integration points within their tech stack
• Lead discovery and planning sessions to assess payroll readiness and define implementation success criteria
• Troubleshoot complex issues and serve as an escalation point for Payroll-related technical concerns
• Translate evolving legislation and payroll operations into actionable system recommendations
• Partner with Product and R&D to validate new features, support beta testing, and improve system functionality
• Create scalable frameworks and playbooks that support efficient and repeatable Payroll onboarding
• Drive internal knowledge sharing, establishing yourself as the subject matter expert for Payroll within the CS organisation
• Continuously identify opportunities to enhance tools, processes, and methodologies - improving efficiency, customer outcomes, and the overall experience from using Hibob

Benefits

• Company share options plan
• Flexible hybrid working model
• Work from home allowance: to get your home office set up how you like it
• Volunteering days: Two days each year to support your community
• Employee referral program paying up to $2,500 for each successful referral
• Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
• Generous annual leave allowance
• Pension scheme or savings plan
• Birthday day off: Take the day off and receive a special gift
• Private health coverage
• Cash allowance for health insurance
• Travel season ticket loan
• Headspace subscription to help look after your mental health