Solution Architect

Role & responsibilities

Architect and build AI copilots, assistants and agentic applications using contextual knowledge from the Context Substrate and live enterprise data.

• Translate business requirements into end-to-end AI workflows spanning CRM, service management, ERP and other enterprise applications.
• Design integrations to retrieve information, update records and execute business workflows through enterprise APIs and tools.
• Define context retrieval, prompt construction, agent orchestration, tool calling and human approval mechanisms.
• Develop reusable connectors and API services; address data mapping, synchronization, API limits, failures and transaction consistency.
• Ensure permission-aware access, secure credential handling, auditability, application reliability and observability.
• Lead discovery, architecture reviews, proofs of value and production delivery; guide engineering teams and communicate with stakeholders. • Evaluate retrieval relevance, response accuracy, action correctness, latency, cost and business outcomes.

Preferred candidate profile

Required Skills & Experience

• 10+ years in software engineering, enterprise integration or solution architecture, with demonstrated hands-on delivery of AI/GenAI applications.

• Strong architecture and integration expertise in at least two enterprise platforms, preferably Salesforce and ServiceNow. Understand their data models, workflows, security models, extension mechanisms and API capabilities.

• Ability to analyze enterprise application dependencies and design AI workflows across systems of record.

• Hands-on expertise in Python, backend/API development, LLMs, RAG, agent orchestration and tool calling.

• Experience consuming context services, vector databases and knowledge graphs to ground AI responses and decisions.

• Strong knowledge of REST/SOAP APIs, webhooks, event-driven integration, middleware, OAuth 2.0 and role-based access controls.

• Experience deploying scalable applications on Azure, AWS or GCP, using containers, CI/CD and monitoring.

• Strong problem-solving, customer communication and technical leadership skills.