Solution Architect - Enterprise Operations

What you'll do:

• Meet with clients to assess their operational challenges, technology goals, and infrastructure needs.
• Develop and propose end-to-end enterprise operations solutions aligned with business objectives, budget, and security requirements, ITSM/SNOW workflows, and managed services outcomes.
• In collaboration with Technical Architects and Delivery Managers, design solutions covering:
• Network and Security Operations (firewall management, SOC integration, vulnerability management).
• AIOps & MLOps (leveraging automation, observability, predictive analytics for proactive issue resolution).
• Middleware and Infrastructure Support (modernizing enterprise service buses, API management, cloud/hybrid infrastructure).
• Monitoring, ITSM/SNOW & Compliance (log analytics, real-time monitoring, regulatory compliance frameworks).
• DevOps & Automation (CI/CD pipelines, containerization, Kubernetes, infrastructure as code).
• Work closely with the Sales team to articulate Insight Global Consulting’s capabilities and technical expertise to prospective and current clients.
• Draft statements of work (SOWs) that outline deliverables, milestones, acceptance criteria, and SLAs, managed services governance and KPI ownership and obtain sign-offs from clients.
• Partner with staffing and delivery teams to assemble high-performing teams that align with the proposed solutions.

What you'll need:

• Meet with clients to assess their operational challenges, technology goals, and infrastructure needs.
• Develop and propose end-to-end enterprise operations solutions aligned with business objectives, industry best practices ,budget, and security requirements, ITSM/SNOW workflows, and managed services outcomes.
• In collaboration with Technical Architects and Delivery Managers, design solutions covering:
• Network and Security Operations (firewall management, SOC integration, vulnerability management).
• AIOps & MLOps (leveraging automation, observability, predictive analytics for proactive issue resolution).
• Middleware and Infrastructure Support (modernizing enterprise service buses, API management, cloud/hybrid infrastructure).
• Monitoring, ITSM/SNOW & Compliance (log analytics, real-time monitoring, regulatory compliance frameworks).
• DevOps & Automation (CI/CD pipelines, containerization, Kubernetes, infrastructure as code).
• Work closely with the Sales team to articulate Insight Global Consulting’s capabilities and technical expertise to prospective and current clients.
• Draft statements of work (SOWs) that outline deliverables, milestones, acceptance criteria, and SLAs, managed services governance and KPI ownership and obtain sign-offs from clients.
• Partner with staffing and delivery teams to assemble high-performing teams that align with the proposed solutions.
• Drive continuous improvement and innovation in enterprise operations strategies and best practices