Solution Architect - Observability

We are looking for an experienced Solution Architect (Observability) to design, implement, and optimize enterprise-grade monitoring and observability architectures. In this role, you will help clients maintain complete end-to-end visibility across their IT infrastructure, databases, and application performance using leading enterprise monitoring platforms.

Key Responsibilities

• Solution Architecture Design: Architect end-to-end monitoring solutions tailored for complex enterprise networks, servers, databases, and applications.
• Implementation & Integration: Lead the deployment and integration of enterprise monitoring tools (NetGain, SolarWinds, ManageEngine) within client infrastructure environments.
• Technical Consultation: Serve as a trusted advisor to internal and external stakeholders on defining monitoring thresholds, alerting strategies, custom dashboards, and incident escalation flows.
• System Enhancement & Migration: Assess existing monitoring setups, identify gaps, and execute migration strategies to modernize visibility and operational efficiency.
• PoC & Technical Demos: Build and deliver Proof of Concepts (PoCs), technical presentations, and solution demos to prospective clients and decision-makers.

Requirements:

• Minimum of 1–3 years of experience as a Solution Architect, Systems Engineer, or Senior Infrastructure Specialist with a primary focus on Observability & Enterprise Monitoring.

• Hands-on technical experience with at least two of the following platforms:

  • NetGain Systems (NetGain Enterprise Manager / Infrastructure Monitoring)
  • SolarWinds (HCO, Orion Platform, NPM, SAM, NTA)
  • ManageEngine (OpManager, Applications Manager, ServiceDesk Plus)

• Deep understanding of core network protocols and management mechanisms: SNMP, Syslog, NetFlow/IPFIX, WMI, REST APIs, SSH.

• Proven ability to build custom dashboards, data visualizations, and automated alerting workflows.

Nice to Have:

• Experience with modern APM/Observability stacks (e.g., ELK Stack, Dynatrace, Datadog, Grafana/Prometheus).
• Strong alignment with ITIL frameworks (Incident, Problem, and Event Management).
• Relevant technical certifications from SolarWinds, ManageEngine, or vendor networking/cloud domains.