Solution Architect – Salesforce Field / ServiceNow

Solution Architect – Salesforce Field & ServiceNow

About Neuron7.ai

Neuron7.ai is a leading Service Resolution Intelligence platform leveraging AI and GenAI to transform enterprise service operations. We help global enterprises improve field service efficiency, reduce resolution time, and enhance customer experience.

Role Overview

We are seeking an experienced Solution Architect with deep expertise in Salesforce (Service Cloud & Field Service Lightning) and strong exposure to AI/GenAI technologies . This role will focus on designing and implementing scalable solutions integrating LLMs, RAG architectures, NLP, and AI workflows into enterprise Field Service environments.

Key Responsibilities

• Design and implement end-to-end Salesforce solutions across Service Cloud and Field Service (FSL) or ServiceNow
• Architect Field Service workflows including work orders, scheduling, dispatch, technician enablement, and asset management
• Lead integration of Salesforce with AI/GenAI platforms using LLMs, RAG, NLP, and semantic search
• Build scalable integrations using APIs, middleware (MuleSoft), and event-driven architectures
• Define and implement AI guardrails, governance, and responsible AI practices
• Work on agentic workflows, MCP protocols, and tool orchestration frameworks
• Collaborate with Product, Engineering, and Customer teams for solution delivery
• Conduct customer workshops, technical discovery sessions, and solution demos
• Ensure system performance, scalability, security, and reliability

Required Qualifications

• 12+ years of experience in Solution Architecture / Enterprise Systems
• Strong hands-on experience in Salesforce or Serivce Now and Field Service Lightning (FSL)
• Proven experience in Salesforce implementation and integration projects
• Experience with AI/GenAI technologies (LLMs, RAG, NLP, semantic search)
• Strong knowledge of integration patterns, REST/SOAP APIs, and middleware tools
• Experience with cloud platforms (AWS, Azure, or GCP)
• Solid understanding of data architecture, microservices, and distributed systems
• Experience with ServiceNow (CSM/FSM) platforms
• Familiarity with LangChain, LangGraph, or similar frameworks
• Experience with vector databases, embeddings, and retrieval systems
• Hand on Implementation of AI evaluation frameworks (RAGAS, LLM-as-a-judge)
• Exposure to DevOps, CI/CD, and observability tools
• Domain experience in Field Service, Customer Support, or Operations

Our Commitment to Diversity and Inclusion:

Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you’re excited about using data to drive service intelligence and want to be part of a forward-thinking team, we’d love to hear from you!