Solution Architecture (Servicenow)

We are seeking a passionate and dedicated Solution Architecture (Servicenow) to join our team.

💼 Experience: We are looking for candidates with at least 8  years of experience in relevant fields.

📍 Location: Singapore,

⏰ Work Mode: Work from Office

Key Responsibilities

• Lead  ServiceNow solution architecture, design, implementation, and optimisation

  across the enterprise.

• Conduct feasibility studies and define migration strategies from legacy platforms such as  SharePoint and Nintex K2

  to ServiceNow.

• Provide architecture guidance fo r enterprise integration, workflow automation, Performance Analytics, Predictive Intelligence, and AI capabilities

  .

• Lead Agile delivery teams as  Scrum Master

  , facilitating Scrum ceremonies, managing impediments, supporting backlog prioritisation, and driving continuous improvement.

• Design and support ServiceNow AI capabilities including  Now Assist, Agentic AI, AI Agent Studio, and Workflow Data Fabric

  .

• Evaluate integration opportunities with platforms such as  Microsoft Copilot, Workday, SAP, Coupa, Ivalua, and Oracle

  .

• Review and optimise  ServiceNow access controls, licensing, upgrades, configurations, and vendor solutions

  .

• Ensure solutions follow enterprise architecture, security, quality, and ServiceNow best practices.

Must Have

• 8–10 years

  of Solution Architecture experience with at least 3 years of ServiceNow experience

  .

• Strong ServiceNow  architecture, configuration, customization, and integration

  experience.

• Experience with  ServiceNow CSM

  preferred.

• Minimum 3 years as Scrum Master / Agile Delivery Lead

  .

• Experience with  ServiceNow Performance Analytics, Predictive Intelligence, and AI

  .

• Strong knowledge of  enterprise integration, workflow automation, and legacy system migration

  .

• Experience in  vendor management and solution validation

  .

• Strong stakeholder management and communication skills.

Good to Have

• ServiceNow  CSA / CIS

  certification.

• CSM / PSM / SAFe Scrum Master

  certification.

• TOGAF

  or equivalent architecture certification.

• Cloud and modern integration technology experience.

• Experience with  AI/ML and enterprise AI solutions

  .

• Government or highly regulated environment experience.

• Experience with  SAFe or LeSS

  .