Solution Consultant - Client Success (Payroll/HCM)

Description

About the Role

As a Solution Consultant at Netchex, you'll help clients get the full value of our payroll and HCM platform. You'll learn how each client's business runs, show them how Netchex solves their challenges through tailored demos, and guide them through adopting and expanding their use of our products. This role is a blend of consulting and selling. You'll be empathetic and client-focused, and also confident pushing for outcomes, both with clients and with our internal teams. If you've supported clients on a payroll or HR platform and you've sold before, you'll recognize this work. We'll teach you our product.

What You Will Do

• Assess client needs and translate them into practical payroll and HR solutions within the Netchex platform
• Host product demos across our full suite, including focused demos tailored to specific client goals
• Guide clients through adopting and optimizing our software, modules, and integrations so they realize their full value
• Identify opportunities to expand client use of Netchex products and make the case for added value
• Organize adoption priorities and collaboratively plan customized module implementations with clients
• Drive results for clients, especially our larger accounts, by coordinating and holding accountable the internal teams involved
• Gather client feedback and turn it into clear, actionable input for our product teams
• Partner with Sales, Engineering, Onboarding, and Client Success to deliver impactful solutions
• Use AI-powered tools to streamline reporting, analysis, and client communication, while focusing your own time on relationships and complex problem-solving

What You Will Need

• 2+ years of payroll or HR experience, either as a practitioner (such as a payroll administrator or HR generalist) or supporting clients on a payroll/HCM platform
• Prior sales experience, such as consultative selling, upselling, account growth, or a quota-carrying role
• A consultative, empathetic approach with clients, combined with the confidence to be direct and drive decisions
• Proven ability to manage relationships with both clients and internal teams to get things done
• Experience guiding clients through the adoption and optimization of software platforms
• Strong presentation and communication skills, including comfort leading live demos

Preferred

• Client onboarding, implementation, or project management experience
• Experience with a payroll/HCM provider such as ADP, Paychex, Paylocity, Paycom, Paycor, Gusto, or Rippling
• Fundamentals of Payroll Certification (FPC)

What You'll Gain

• Expertise in consultative services and solution selling
• Formal sales training, including value-based and SPIN selling methods
• The opportunity to work with top sales, onboarding, and engineering teams
• Skill in demonstrating a full product suite and running demos that drive engagement and adoption
• A clear growth path into account management and other client-facing sales roles

How We Show Up at Netchex.

Our culture is built on behaviors we commit to every day, in every role:

• Win Together: We operate as one team with one mission. Collaboration over silos, always.
• Deliver Results: We own outcomes. No excuses - just accountability and impact.
• Raise the Bar: We pursue progress relentlessly. Better today; stronger tomorrow.
• Decide and Drive: We take action with clarity and confidence. Perfection isn't the goal - momentum is.
• Bring the Energy: We show up with positivity and intention. Because the right mindset fuels performance.

Candidates must currently reside in the United States and must be legally authorized to work in the U.S. on a full-time basis. This role does not offer visa sponsorship, and candidates requiring sponsorship now or in the future will not be considered.