Solution Consultant

Job Summary

Responsible for supporting the end-to-end implementation and onboarding of AI-driven and enterprise software solutions, working closely with customers and internal technical teams from requirements gathering through go-live.

Job Responsibilities

• Coordinate software implementation, onboarding, and deployment projects.
• Gather and document customer requirements and translate them into implementation activities.
• Configure solutions based on customer requirements.
• Coordinate UAT, data migration, API/integration, and deployment activities with technical teams.
• Conduct customer workshops, product demonstrations, and user training.
• Track project timelines, deliverables, and implementation issues.
• Support go-live, post-implementation stabilization, and handover to Support/Customer Success.
• Prepare implementation documentation, user guides, and training materials.
• Identify customer pain points and recommend process improvements.

Job Requirements

• Bachelor's Degree in IT, Computer Science, Business Information Systems, Engineering, or related fields.
• 2–3 years of experience in software implementation, SaaS deployment, customer onboarding, business analysis, or project coordination.
• Experience working on customer-facing software projects.
• Knowledge of software configuration, APIs, webhooks, system integration, and data migration.
• Strong communication, coordination, documentation, and problem-solving skills.
• Comfortable working with technical and non-technical stakeholders.

Added Advantage

• Experience with AI, LLM, chatbot, AI agent, or automation solutions.
• SaaS, CRM, ERP, Contact Centre, or Digital Transformation experience.
• Familiarity with Agile/Scrum, Jira, SSO, cloud services, or databases.
• Customer training or user enablement experience.

For those who have what it takes, please apply online or send in your profile to:

Consultant: Lara

Email: [email protected]

Tel : 07-2233 228

For more job opportunities, please visit https://www.brightprospect.com.my/

OUR SERVICE FOR JOB SEEKER IS FREE!

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Education:

• Bachelor's (Preferred)

Experience:

• Business Analyst / Junior Project manager etc : 2 years (Preferred)

Work Location: In person