Solution Delivery Engineer

ABOUT THIS POSITION

Perceptra is a leader in computer vision and deep learning for the healthcare industry. Our growing support team handles challenges in delivering high-quality AI services to hospitals nationwide. As technical support engineer, your role involves solving day-to-day problems in our growing infrastructure from deep-learning servers to network facilities and provide exceptional technical service to Perceptra's customers.

KEY QUALIFICATIONS

• ROLES AND RESPONSIBILITY

  • Maintain a detailed technical understanding of our AI solution and design the right solution architecture that fits customers.
  • Implement technical integration efforts with Perceptra's customers. This role requires coding in Python, SQL, shell script.
  • Ensure that Perceptra's quality of service is aligned with the medical industry's standard in terms of security and interoperability.
  • Fix issues customers faced, such as database, server issues, communication protocol issues. Provide emergency support for customers.
  • Communicate with customers facing technical issues and lead the team to fix bugs swiftly.
  • Improve Perceptra's solution delivery process. Collaborate with product development team to surface our vulnerable features and make improvements.
  • Maintain servers and network infrastructure of Perceptra, on-site and on-cloud.

• KNOWLEDGE AND SKILLS

  • Proficiency in programming with Python and SQL.
  • Hands-on programming experience. Experiences operating Linux environment, application deployment with Docker. Outstanding new graduates will be considered.
  • Knowledge and skills in system architecture, networks, operating softwares, virtual machines, and hardware configuration.
  • Knowledge of information security.
  • Solid understanding of database, web frameworks, APIs.
  • A driver's license is required, and the applicant must be able to implement at customer sites.
  • Ability to communicate effectively with both technical and non-technical audiences.

• DESIRED CHARACTERISTICS

  • Passion to create and deliver excellent tech solutions. Customer-focused mindsets. Service mind with passion for helping people and supporting your team.
  • Strong analytical and problem solving skills. Strong spoken and written communication skills. Intermediate level in English conversation and writing.
  • Mind for efficiency and process improvements. Keep the lookout for efficient means to shorten execution time.
  • Strong organization skills, delivering work with proper documentations.
  • Team player, positive and driven, fast learner. Attention to detail, making little to no mistakes in assigned tasks. Always on top of your task list. Proactive personality.
  • Willingness to travel to customers' sites.
  • This is a customer service role and might require working flexible time such as weekends and night. You will be compensated with additional time-off
  • Experience troubleshooting basic issues within Linux and Windows environments.
  • Thrives on constructive feedback and actively seeks opportunities to learn and improve.
  • Positive attitude, self-driven, and a fast learner.

PREFERRED QUALIFICATIONS

• Experience in the healthcare industry or familiarity with medical software systems.
• 1–3 years of relevant work experience in technical support, systems engineering, customer service engineering, or a related field.
• Knowledge of Picture Archiving and Communication Systems (PACS) and Hospital Information Systems (HIS).
• Experience in maintaining and managing Linux server rack rooms.
• Experience handling high-risk personal data, with demonstrated ability in addressing cybersecurity issues.
• Proficiency in repairing and assembling computers.
• Ability to read and interpret data sheets of medical devices.

EDUCATIONAL BACKGROUND AND INDUSTRIAL EXPERIENCES

Bachelor's degree in Computer Engineering, Biomedical Engineering, Computer Science, IT Engineering, ICT, or a closely related discipline.

BENEFITS AND PERKS

• Monthly salary depending on skills and experiences + performance bonus.
• Employee stock options.
• Welfare : life & health insurance package.
• Health Check-up.
• Perks : MacBook Pro, annual company retreat.
• Unlimited Online Courses.
• Office close to BTS Thonburi.
• Work from home 1-3 days per week.