Solution Delivery Specialist

At EMQ, our mission is to interconnect the world's domestic financial systems, enabling the seamless flow of money across currencies, countries, cultures, and communities. We empower businesses and financial institutions with real-time, transparent, and affordable cross-border payment solutions.

Recognized as a Tech Pioneer by the World Economic Forum and a top cross-border innovator, we are building a more inclusive and sustainable financial future. If you are driven to make a tangible global impact and thrive in a collaborative, high-energy environment, we want to hear from you.

The Role

We’re looking for a Solution Delivery Specialist to join our Shanghai office. The Solution Delivery team’s mission is to work with and assist EMQ’s customers during their technical onboarding to the EMQ payments ecosystem. You will also be expected to work directly with clients in both the pre & post-sales phases, to design, propose, and work with the team to implement solutions that meet customer needs.

Our Solution Delivery teams are placed “in market” where EMQ has hub offices and the role will need to be the local SME for clients. The successful candidate should also be able to communicate effectively and collaborate with a team of experienced business development managers, product managers, designers, engineers & architects who may be in different time zones.

What you’ll be doing…

• Configure environments and drive seamless API integrations tailored to the specific technology constraints of our financial services partners.
• Translate complex client requirements into optimized technical solutions that maximize the value of EMQ’s payment ecosystem.
• Lead technical project delivery by partnering cross-functionally with Product Managers and Engineers to accelerate time-to-market.
• Empower the Business Development team by providing technical expertise during critical pre/post-sales negotiations.
• Champion the developer experience by improving integration resources (APIs, SDKs, documentation, and reference code) to reduce friction for our customers.
• Support the implementation of new features and bug fixes across EMQ’s platform
• Help to identify and troubleshoot technical integration issues between EMQ and our clients’ systems
• Establish and maintain relationships with clients & partners, specifically your external product and technical counterparts

What we’re looking for…

Core Requirements:

• Experience: 2+ years delivering complex API or technical integrations.
• Technical Literacy: Understanding of system architecture, product development lifecycles, and RESTful APIs (Swagger, OpenAPI, OAuth2).
• Communication: Professional proficiency in Mandarin Chinese (required for Taipei/Shanghai markets) and English, with excellent presentation skills.
• Project Management: Proven ability to manage complex project plans, stakeholders, and conflicting priorities with autonomy.

Bonus Points:

• Prior experience in FinTech, Financial Services or a High-Growth Startup environment.
• Understanding of the international payments landscape.
• Hands-on coding experience (beyond work requirements).

What can you expect from us…

• Comprehensive employee benefits and rewards
• Competitive compensation package
• Learning and Development program
• High performing, ambitious, collaborative and fun working culture
• Fast-paced multi-cultural environment, opportunities for career growth