Solution Developer (ServiceNow)

📍 Metro Manila, Philippines
🏢 Hybrid Work Setup (3 Days Onsite per Week)
🕗 Day Shift | 8:00 AM to 5:00 PM

About the Role

We are looking for a skilled ServiceNow Solution Developer to design, develop, and enhance enterprise ServiceNow solutions that improve business processes, user experiences, and operational efficiency.

This role is ideal for someone who thrives in a collaborative Agile environment and enjoys building scalable applications, custom workflows, integrations, and automation solutions. You'll work closely with stakeholders, business analysts, and technical teams to transform business requirements into innovative ServiceNow solutions.

If you're passionate about ServiceNow development, platform optimization, and delivering impactful digital solutions, we'd love to hear from you.

Key Responsibilities

ServiceNow Development & Customization

• Design, develop, configure, and customize ServiceNow applications and modules.
• Build and maintain workflows, business rules, forms, scripts, record producers, and service catalogs.
• Develop scalable and reusable solutions aligned with business requirements and platform best practices.
• Design and implement integrations with internal and third-party systems.

Solution Design & Delivery

• Collaborate with stakeholders, analysts, and project teams to gather requirements and develop technical solutions.
• Participate in solution architecture, development planning, testing, and deployment activities.
• Support release management and production deployments.
• Conduct code reviews and ensure adherence to development standards and best practices.

Incident Resolution & Platform Support

• Investigate and troubleshoot platform issues.
• Perform root cause analysis and implement preventive solutions.
• Monitor application performance and support production environments.

Knowledge Management & Documentation

• Create and maintain technical documentation, including:

  • High-Level Solution Designs (HLSD)
  • Solution Design Documents (SDD)
  • Deployment Plans
  • Security and Governance Documentation

• Maintain accurate system configurations and development documentation.

Continuous Improvement

• Identify opportunities to automate processes and improve platform performance.
• Recommend enhancements that improve usability, efficiency, and user experience.
• Promote best practices in governance, security, and platform management.

Required Experience

• Minimum 5 years of hands-on ServiceNow development experience.
• Proven experience designing and implementing enterprise ServiceNow solutions.
• Strong experience with ServiceNow App Engine and platform customization.
• Experience developing complex workflows, forms, scripts, and integrations.
• Experience working within Agile delivery environments.

Technical Skills

• ServiceNow Development
• ServiceNow App Engine
• JavaScript
• Workflow & Flow Designer
• Business Rules
• Service Catalog
• Knowledge Management
• REST and API Integrations
• ITSM and ServiceNow Best Practices
• Agile, Scrum, or Kanban Methodologies

Preferred Experience

• Enterprise application integrations
• ServiceNow platform governance and administration
• ITIL-aligned processes
• Automation and workflow optimization initiatives
• Experience supporting large-scale enterprise environments

Work Arrangement

• Hybrid setup with onsite reporting three (3) times per week
• Monday to Friday
• 8:00 AM to 5:00 PM Manila Time