Solution Director

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Solution Ownership Across APAC

Own end-to-end solution design and delivery on Facilities Management and Multi-X pursuits throughout APAC, with full accountability for solution integrity—ensuring every proposal is technically sound, operationally deliverable, and built on defensible assumptions.

Cross-Functional Orchestration

Orchestrate solutioning activities across SMEs including the coordination with country teams to identify efficiencies, working in tandem with pricing leads to ensure commercial alignment, and leading requirement-gathering and service-delivery gap assessments grounded in direct IFM operational experience.

Peer Collaboration & Team Support

Work as a peer within the APAC Solutions Management team, expected to actively support teammates on complex or stretched pursuits. You'll bring hands-on IFM operational grounding to sanity-check SLAs, KPIs, and org designs, pick up work when colleagues are under pressure, and contribute to team-wide consistency through example and peer input.

Bridge Between Commercial & Delivery

Partner with Sales Leads and Delivery leadership as a peer, serving as the bridge between commercial strategy and execution capability—challenging both SMEs and Sales when necessary to ensure operational feasibility.

What are the key responsibilities associated with this job?

Solution Design & Technical Ownership

Lead requirement-gathering and service-delivery gap assessments on assigned pursuits, drawing on direct IFM operational experience

Design organizational structures, performance metrics, and processes that align with client scope, SLAs, and KPIs to ensure accurate delivery and transition handover

Assess technical feasibility of scope changes and collaborate with delivery/operations teams on revised approaches, including resourcing impact.

Quality Control & Accountability

Hold SMEs and country Solution teams accountable for deliverables, timelines, and rigor of proposed approaches.

Review proposals for technical accuracy, completeness, and deliverability before client submission

Participate in solution design validation sessions (stage gates) and maintain quality control from first draft through transition handover.

RFP Development & Client Engagement

Develop RFP narratives grounded in compelling win themes, supported by clear organizational design and validated pricing assumptions

Generate solution write-ups that clearly articulate benefits, value propositions, and differentiation

Take ownership of solution-related bid components including transformation roadmaps, implementation plans, and service delivery frameworks

Lead solution design presentations in partnership with Sales Leads during client-facing sessions

Present technical solutions and delivery methodology to senior client stakeholders on assigned pursuits

Team Contribution

Share IFM operational depth with the wider Solutions Management team, offering grounded, delivery-tested judgment

Support colleagues on stretched pursuits by picking up work and providing a reliable second pair of hands

Contribute to team-wide consistency in naming conventions, org-chart formatting, and QA discipline through example and peer collaboration

What are the key skills required for this job?

Essential Experience & Background

Hands-on IFM operational experience — having run FM operations or owned account service delivery

5–10 years in IFM or Corporate Real Estate operations, with demonstrated solution-authorship experience layered on top of that operational foundation

Bachelor's degree in Engineering, Business, Real Estate, or related field (MBA or advanced degree an advantage)

Track record of designing and defending multi-service-line (FM/Multi-X) solutions for mid-to-large accounts within the relevant market/sub-region

Core Technical Capabilities

Deep command of IFM/CRE service-delivery models, SLA and KPI frameworks, and pricing structures

Proven ability to author solution content — service delivery models, organizational design, pricing logic — not just coordinate bid processes

Capability to direct solutions with incomplete data: making and documenting defensible assumptions rather than waiting for perfect information

Stakeholder & Communication Skills

Strong stakeholder management across Sales, Delivery and functional SMEs, with ability to challenge senior stakeholders outside direct reporting lines when necessary.

Excellent written and verbal communication: building and defending RFP narratives confidently in front of senior client stakeholders

Working Style & Mindset

True team player — actively supporting stretched colleagues, contributing to team consistency, showing up without being asked

Solution author, not process coordinator — designing what gets delivered, not just managing timelines while others build content

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.