Solution Enablement Senior Manager

Integrated Talent Solution Architect (CL-6) Role Overview The Integrated Talent Solution Architect is responsible for shaping and designing end-to-end Talent Managed Services solutions for clients across Talent Acquisition, Talent Management, Learning, Skills, Workforce Administration, Employee Experience, and HR Shared Services.

The role combines expertise in Talent operations, platform-enabled transformation, Agentic AI, and commercial solutioning to create scalable, outcome-based solutions that deliver business value, operational efficiency, and enhanced employee experience. The individual will lead solution development for large pursuits, working across consulting, technology, data & AI, and operations teams.

Key Responsibilities Solutioning & Deal Leadership

• Lead the design of integrated Talent Managed Services solutions for complex pursuits and transformation opportunities.
• Translate client requirements into scalable operating models, delivery structures, and commercial solutions.
• Develop solution narratives, staffing models, transition approaches, pricing inputs, and business cases.
• Support client presentations, workshops, and solution defence sessions.

Talent Operations & Managed Services

• Design future-ready Talent service delivery models across:

• Talent Acquisition / RPO

• Talent Management

• Learning & Skills Operations

• Workforce Administration

• Employee Experience Services

• HR Shared Services

• Define governance, service levels, process ownership, and global delivery strategies.

• Drive productivity and service excellence through standardization, automation, and continuous improvement.

AI & Agentic Talent Solutions

• Embed Agentic AI, Generative AI, digital assistants, and workflow automation into Talent service designs.
• Identify opportunities to improve experience, quality, speed, and productivity across Talent processes.
• Develop AI-enabled operating models incorporating human-in-the-loop controls, governance, and Responsible AI principles.
• Quantify AI-driven business value and operational benefits.

Platform & Technology Integration

• Design solutions leveraging leading Talent and HR platforms including Workday, SuccessFactors, Oracle HCM, ServiceNow HRSD, and emerging Talent ecosystem tools.
• Collaborate with technology and platform teams to define integrations, automation opportunities, and digital employee experiences.
• Enable platform-led service transformation and operational efficiency.

Consulting & Transformation

• Advise clients on Talent operating model transformation and managed service strategies.
• Develop transformation roadmaps, value realization cases, and future-state process designs.
• Bring industry trends, benchmarks, and innovation-led thinking into client solutions.

Key Success Factors

• Deep Talent Operations expertise
• Strong managed services solutioning capabilities
• AI and Agentic solution integration mindset
• Commercial and deal-shaping acumen
• Executive stakeholder management
• Consulting and operating model design skills
• Ability to orchestrate cross-functional teams across Strategy, Technology, Data & AI, and Operations