Solution Engineer

Who you are

• Experience working with membership associations and nonprofit organizations, with a strong understanding of their workflows and priorities
• Hands-on technical knowledge of the Microsoft ecosystem — including Dynamics 365, Power Platform (Power Apps, Power Automate), Azure Cloud, CMS configuration, API integrations, and relational databases
• Strong communication and presentation skills, with the ability to explain complex software concepts simply and in a compelling, story-driven way
• Experience responding to RFPs, creating proposals, and gathering technical documentation
• Familiarity with the full project lifecycle — from requirements gathering through deployment
• A customer-first mindset with the ability to translate technical capabilities into clear business value
• Ability to travel as needed (approximately 10%)
• Demonstrated use of AI tools such as Microsoft Copilot, ChatGPT, Claude, or similar to streamline processes and automate repetitive tasks
• Microsoft Dynamics 365 or Power Platform certifications
• Experience with RFP automation or knowledge management tooling
• Bachelor’s degree in Computer Science, Software Engineering, MIS, or equivalent work experience

What the job involves

• Are you a technically sharp, customer-obsessed Solutions Engineer who thrives at the intersection of software, storytelling, and sales
• Join us as an Enterprise Solutions Engineer and become the technical backbone of our Enterprise Sales team
• If you love translating complex software into compelling stories, guiding customers through discovery and demos, and winning deals that matter — we want to hear from you
• Partner with Enterprise Sales Executives to plan, develop, present, and deliver tailored product demonstrations based on customer requirements
• Understand customer needs and apply value-based storytelling to establish Protech as the best solution for their challenges
• Respond to Requests for Proposal (RFPs), address functional and technical requirements, and support scoping and pricing of implementation engagements
• Help customers navigate and overcome technical objections throughout the sales cycle
• Collaborate with Implementation partners to ensure customer needs are clearly documented and addressed at handoff
• Partner with Product and Marketing to feed customer feedback into sales messaging and product roadmap direction
• Maintain and update demo environments with the latest Microsoft and Protech product updates
• Represent Protech at association events and conferences, building credibility and community presence
• Participate in internal and external training and certification programs to stay sharp on the evolving Protech and Microsoft ecosystem

Benefits

• Personal training plans and professional development opportunities
• Flexible work hours
• Basic life insurance
• Social Committee Events
• Innovative culture, including hack weeks for everyone
• AD&D/STD/LTD/EAP
• Extended Health coverage
• Family Responsibility Leave
• Group RSP (Retirement Savings Plan) with 100% company match up to 4% of base salary
• Group TFSA (Tax-Free Savings Account)
• Group HCSA $600 funded annually by employer
• Wellness Allowance
• 15 vacation days annually
• 12 paid holidays annually
• Profit Sharing
• Remote work
• Medical, Dental, and Optical Benefits
• Therapy and Mental Health Benefits
• Group Critical Illness Benefit
• Group Income Protection
• Group Life Insurance
• Bereavement counseling and probate helpline
• Wellness Benefits and Fitness Discounts
• Pension Plan with 3% employer match
• Worldwide Travel Coverage
• 22 PTO days
• 8 Paid Bank Holidays
• 5 Paid Sick days
• Remote Work
• Medical, dental, and vision insurance options
• 100% employer-paid short/long-term disability
• Basic Life Insurance
• 401(k) with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave