Solution Engineer

About Hai Robotics

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting-edge technology and an obsessive customer focus.

Job Summary

The CEO of the Americas has a bold vision to transform the robotics industry across the region by rallying the AMER team around a mission rooted in customer obsession—not just robotic functionality. At Hai Robotics, success begins with understanding our customers’ challenges and delivering innovative automation solutions that drive measurable impact.

We are seeking a customer-focused Solutions Engineer to design and deliver innovative warehouse automation solutions that address complex operational challenges. This role serves as the technical liaison between customers, sales teams, and internal stakeholders, translating business requirements into scalable automation solutions.

The Solutions Engineer will lead solution design, develop technical documentation and presentations, conduct system analysis, and collaborate with cross-functional teams to ensure solution feasibility and successful project delivery. The ideal candidate combines strong technical expertise in warehouse automation with excellent communication, problem-solving, and customer-facing skills to drive successful outcomes and support business growth.

Hai Robotics operates in a fast-paced environment where we “Work Hard, Have Fun, Make History.” In this role, you will collaborate closely with cross-functional teams, build relationships with customers and industry partners, and help position Hai Robotics as a trusted leader in warehouse automation innovation.

You will join a world-class team in an environment that combines the energy of a start-up with the scale and ambition of a global robotics leader. This is an opportunity to play a meaningful role in expanding Hai Robotics’ market presence in the United States and globally, working alongside passionate professionals who believe that innovation, partnership, and exceptional service are key to customer success.

Essential Duties and Responsibilities

Customer Interface & Solution Exchange

• Serve as the technical interface between customers and the company
• Enhance customer recognition of our solutions and actively guide customers to choose recommended solutions
• Understand customer business data, warehouse workflows/tasks, and customer requirements

Solution Design & Development

• Receive preliminary research information and solution requests from sales teams
• Conduct research on customer requirements and collect relevant data for analysis
• Formulate solution outlines based on customer requirements and evaluate product selection
• Design layouts using HAI Robotics products and other required components
• Collaborate with network, electrical, fire protection, and safety engineers to complete solution layout design
• Calculate workstation productivity and robot tote movement efficiency, as well as corresponding supporting equipment resources

Technical Documentation & Presentation

• Lead the output of competitive solutions and related technical documentation
• Create layout drawings, PowerPoint presentations, equipment lists, technical bid documents, and Statements of Work (SoW)
• Prepare solution presentation materials and pricing for customers and sales teams

Internal Coordination & Resource Management

• Coordinate cross-functional resources to drive solution feasibility reviews across technical, solution, and cost domains
• Collaborate with software, delivery, supply chain, and other departments
• Participate in contract negotiations at the customer interface, clarifying responsibility scope and technical requirements

Project Support & Risk Management

• Output project handover materials meeting internal quality requirements
• Organize completion of solution handovers and support project teams during delivery
• Identify and document solution-related risks and assumptions in projects
• Develop risk control measures and ensure proper closure of risk management processes

Market Support & Knowledge Sharing

• Support marketing and other departments in creating case studies and analytical materials
• Share knowledge of industry trends and customer requirements with product development teams

Qualifications

Education

• Bachelor's degree or above in Automation, Computer Science, Electromechanical Engineering, Logistics, or related field

Required Experience

• Minimum 3-5 years of experience in warehouse automation or related industries
• Experience in solution design, data analysis, and optimization for warehouse automation systems

Technical Skills

• Proficiency in CAD software for layout design
• Knowledge of warehouse management systems (WMS), warehouse control systems (WCS), or warehouse execution systems (WES)
• Understanding of AGV, ACR, AMR technologies
• Experience with mechanical design and simulation tools

Soft Skills

• Excellent communication and presentation skills
• Strong problem-solving abilities and analytical thinking
• Ability to work in a fast-paced environment
• Customer-centric mindset with strong customer-facing skills
• Ability to work independently and in cross-functional teams

Language Requirements

• Fluent in English (verbal and written)
• Proficiency in Chinese is a plus

*Candidates must be authorized to work in the United States/Canada and must provide proof of eligibility upon hire in accordance with federal regulations.

Work Environment and Physical Requirements

• Willingness to travel approximately 25-30% of the time for customer meetings, site visits, and industry events

*This job description does not create a contract of employment, nor does it alter the at-will nature of employment. The company reserves the right to modify, interpret, or apply this job description.

*Hai Robotics U.S.A. Inc provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status in accordance with applicable federal, state, and local laws.