Solution Engineer – SaaS Sales (AI Solutions)

Solution Engineer – SaaS Sales (AI Solutions)

Location: Dublin 4 (onsite)

Salary: €60,000

Role Type: Initial 1 Year Contract

About the Role

Our client — a global leader in technology and professional services — is looking for a highly skilled Solution Engineer to partner with sales and customer teams, delivering exceptional technical guidance throughout the buying and onboarding journey.

In this role, you'll support SMB and API sales cycles by running technical discovery sessions, designing integration approaches, addressing security and compliance questions, and helping customers understand how to configure and deploy AI-powered solutions.

You'll act as the technical expert in the room — translating business requirements into solution architecture, advising on best practice, and removing technical blockers that accelerate customer adoption. If you thrive at the intersection of technology, customer engagement, and problem-solving, this could be the role for you.

Responsibilities

Pre-Sales Technical Expertise

• Support sales teams on customer calls, leading technical discovery and clarifying integration needs, API requirements, and system dependencies
• Translate customer goals and workflows into recommended architecture patterns, configuration options, and implementation approaches
• Deliver demos, walkthroughs, and light proofs of concept showcasing technical capabilities for customer-specific use cases
• Advise on API integration — authentication, rate limits, endpoints, performance, and data flow design

Security & Compliance Support

• Lead conversations on security posture: data handling, encryption, authentication, access control, and compliance standards
• Respond to customer security questionnaires and assist with risk assessments, supported by internal security teams
• Communicate how the platform aligns with enterprise-grade security and regulatory requirements

Solution Design & Consultation

• Partner with sales, product, and engineering to shape solution proposals aligned with technical feasibility and customer value
• Document recommended architectures, configuration steps, and onboarding plans
• Identify potential technical blockers early and provide mitigation strategies

Cross-Functional Collaboration

• Work closely with Product and Engineering to escalate technical issues, influence roadmap, and share customer insights
• Support Customer Success during early post-sale phases for a smooth technical handoff
• Contribute to internal knowledge bases, FAQs, and solution playbooks

Requirements

Essential

• 3+ years' experience as a Solution Consultant, Sales Engineer, Solution Architect, Technical Account Manager, or similar pre-sales technical role
• Strong understanding of API concepts — RESTful design, authentication patterns, integration workflow design, error-handling
• Proven ability to run technical discovery and translate requirements into integration architecture
• Competence discussing security practices (encryption, data residency, IAM, network controls)
• Excellent communication skills, comfortable with both technical and non-technical stakeholders
• Hands-on experience with SaaS platforms, cloud technologies, or AI/ML-driven solutions
• Ability to produce architectural diagrams, solution documentation, or configuration guidelines

Desirable

• Experience supporting AI, API-first, or developer-centric products
• Familiarity with scripting, JSON payloads, or light troubleshooting
• Knowledge of SOC2, ISO 27001, GDPR, or enterprise security standards
• Background working with SMBs or high-velocity sales teams

Not sure if you're the perfect fit? Apply anyway - we're happy to have an informal, confidential chat to talk it through.