Solution Manager (Internet Data Center)

Responsibilities:

• Provide IDC solution design according to customer needs, ensure architecture design, system design, IDC solutions to meet customer needs and provide daily IDC business support.
• Manage IDC demands, maintain IDC daily business operation, including business opportunity collecting, schedule monitoring, IDC procurement supporting, IDC solution supporting and other IDC services.
• Familiar with IDC business and technical support progress.
• Study the technical evolution of IDC, and design CMI IDC solutions, IDC business managing and technical support methods.
• Manage and provide regular progress update during the IDC business support project lifecycle for A-end and B-end customers.
• Conduct risk management, procedure optimization and escalate all outstanding issue during provisioning stage. Consolidate, revise and update internal reports weekly and monthly.
• Work with overseas customers during non-office hour if necessary.

Requirements:

• Bachelor's degree or above
• IDC technical support experiences are preferred
• Minimum 7 years of experience. Candidate with less experience may consider
• Familiar with the functions of server, network and other network hardware and software
• Experiences in big data, AI computing, Internet and other related fields
• Excellent teamwork skills, hardworking, self-motived and able to work under pressure
• Excellent written and verbal communication skills in both English and Mandarin

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