Solution Specialist Level 2

Solutions Specialist Level 2

Job Summary/Objective/Role:

The Solutions Specialist Level 2 will be responsible for analyzing the needs of users and assisting project managers in the development of high-level custom programs.  The Solutions Specialist Level 2 serves as a member of a cross-functional team and has responsibility to independently execute tasks on projects.  This includes system architecture, system configuration, programming, design, development, testing, deployment, and maintenance of programs.

Responsibilities:

This position is responsible for the design, integration, programming, and troubleshooting of SCADA systems, industrial and MES networks, and custom software-based automation applications to support productivity and/or quality improvements for our clients. Additional responsibilities include training Level 1 Solutions Specialists, project management, advising PMs/others on technical requirements.

Requirements

• Four-year bachelor’s degree in an accredited engineering discipline or have at least have 4 years of equivalent experience.

• Minimum 2 years of experience as a Solutions Specialist Level 1 or equivalent experience

• Completed required training and mentorship

• Travel required.

Essential Functions:

• Evaluate, analyze, and troubleshoot existing Manufacturing Execution Systems: hardware, software, networking.

• System Design: Research, understand, and specify/apply commercially available hardware and software.

• System Design: Ability to evaluate and select system strategies to meet clients’ needs.

• Interpret detailed specifications for client MES applications.

• Coordinate with other team members, client stakeholders, and vendors to ensure design intent and cost effectiveness of delivery are achieved.

• Develop detailed system documentation with minimal direction.

• Create project documentation (RAILs, FATs/SATs, SOWs, FDS, Server Configuration, etc.)

• Write operations manuals at the direction of Project Managers.

• Hardware and software, specify and implement with minimal guidanceAppropriate hardware for system (server, PC, UPS, switch, NAS, redundancy, etc.)

• Software including OS, communications software, drivers, other software packages, etc.

• Update device firmware, Install, license, and patch software, update drivers

• Networking: Efficiently design, implement, and document networks for new and existing systems.

• Backend Development & Support

• Database development within SSMS or similar, Installation and configuration of the software, design appropriate database for client’s application, query data from databases, and maintain live database servers.

• Integration between software applications via APIs/payloads (ERP, WMS, MES, Printing Applications, etc.) and develop a thorough understanding of integration to PLCs and other automation devices

• Develop efficient and robust custom scripting/programming to meet client needs

• Become highly proficient in the configuration of third-party software applications

• Frontend Development and support

• User Interface & SCADA/HMI Screen Development

• Creation of automated reports within SSRS and SCADA reporting tools

• Knowledgeable of recipe management systems

• Awareness and understanding of current cyber security threat landscape and follow Cyber Security best practices

• Upgrade and service software on live client applications

• Ability to breakdown and estimate work to support sales efforts.

• On-site support of for design reviews, consultancy, installation, start-up, and troubleshooting.

• Provide remote assistance for client with technical support to meet lead time and quality of client‘s requests.

• Executes functional tests after system development is completed to ensure quality.

• Startup Verifications (FAT/SAT documentation).

• Provide training to Solutions Specialist Level 1 individuals

Knowledge, Skills and Abilities

• Firm commitment to efficiently delivering solutions.

• Effective written and oral communication skills.

• Work efficiently with minimal supervision.

• Ability to work effectively in a team environment or independently with minimal support.

• Demonstrate proficiency with PCs, operating systems, and MS Office applications (Outlook, Word, Excel, PowerPoint, Office 365, Teams, MS Project).

• Demonstrate client focused attitude.

• Full understanding of project scope, budget, and schedules.

• Full understanding of company standards and full complies with them.

• Ability to manage multiple concurrent projects, breakdown, and delegate work tasks

• Passionate about sharing knowledge and motivating professional staff

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Ability to communicate technical concepts to technical and non-technical audiences

• Aptitude for learning new technologies

• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.

• Broad knowledge of data processing systems, concepts, and methodologies

• Demonstrate knowledge in the following processes:

• Packaging Line Control

• Packaging Equipment

• Water/Waste Water processes

• Batching

• CIP

• Holds Certification(s) and/or expert status to show knowledge in their field

Competencies:

• Decision Making

• Communication

• Conflict Management

• Problem Solving/Analysis

• Execution

• Planning & Adaptability

• Mentoring

Physical Demands: Must possess ability to work in a standard office setting and use standard office equipment, including a computer, and to visit various client and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  Finger dexterity needed to access, enter, and retrieve data using a computer keyboard and to operate standard office equipment.  This is primarily a sedentary office classification although prolonged standing and walking and the ability to climb ramps, stairs, and ladders may be required when traveling or on client site. May occasionally require the ability to lift, carry, push, and pull materials and objects up to 40 pounds or heavier weights with assistance and/or the use of proper equipment.