Solution Specialist (Payments)

• As a Solution Specialit Payments at Global Blue by Shift4, you will be responsible for generating new business and supporting existing clients by promoting Global Blue by Shift4’s merchant servicing products, hardware, software, and professional services
• This is a field-based role with a high degree of autonomy — ideal for someone who enjoys meeting people, building trust, and seeing direct results from their work
• Acting as the frontline sales representative in your assigned territory, you will drive revenue growth by prospecting, setting appointments, closing deals, and building strong client relationships
• Prospect and generate new business opportunities through phone outreach, networking, and referrals
• Set appointments with merchants to present Global Blue by Shift4’s Payment Terminal and services
• Close deals in a fast-paced sales cycle and sign new logos in the assigned territory
• Assist existing clients with add-on services, including hardware, software, and professional solutions
• Build strong relationships with merchants by actively listening to their needs and resolving outstanding issues
• Clearly explain the value of Global Blue by Shift4’s solutions to clients (via laptop demonstrations or Payment Terminal)
• Qualify sales opportunities and identify cross-sell and up-sell opportunities
• Understand merchant acquiring statements and position Global Blue by Shift4’s end-to-end service offering accordingly
• Maintain accurate CRM records and pipeline management
• Maintain regular communication with direct manager and adhere to company policies and procedures
• Continuously develop knowledge of products, services, and industry trends
• Additional: Division of work in percentage (please note that this is subject to change depending on business):
• Lead generation & prospecting – 35%
• Sales conversion & client onboarding – 30%
• Account management & client support – 20%
• Administration & CRM reporting – 10%
• Training & industry knowledge development – 5%
• Main KPI’s:
• Lead generation and number of outreach activities
• New logos signed and deals closed in assigned territory
• Achievement of monthly/quarterly sales quotas
• Client retention and satisfaction levels
• Pipeline accuracy and CRM compliance
• Professionalism and alignment with company standards

Benefits

• Wellness programs, including mental health resources
• Opportunities for career growth, skill-building, and advancement
• Happy hours, office celebrations, and well-being initiatives
• Paid time off for relaxation and quality time with loved ones
• Flexible work schedules empower you to manage your commitments effectively
• Various paid leave programs, including sick leave, parental leave, and more to support life’s important moments
• Employee-nominated “Top Gun Program” to recognize exceptional individuals- Proactive problem-solving and continuous improvement mindset
• Ability to build trust and long-lasting client relationships
• Resilient, proactive, and results-oriented approach
• Demonstrated ability to meet and exceed sales quotas through prospecting, cold-calling, and deal closing
• Entrepreneurial and “hunter” mindset with strong drive for sales success
• Valid driver’s license and ability to travel extensively within assigned territory
• Fluent English. Native or proficient knowledge of Dutch
• Confidentiality, integrity, and discretion in handling sensitive information
• Key competencies and qualifications. You’ll drive towards success if you have:
• CRM proficiency and ability to manage sales pipeline effectively
• Strong organizational skills and ability to manage territory effectively
• Strong presentation, negotiation, and communication skills
• Professionalism and adherence to company values
• Proven outside sales experience, including door-to-door or territory sales, preferably in payments, financial services, or technology solutions
• Computer and smartphone literacy