Solution Strategist

The Solution Strategist shapes and advances specialty practice solutions that support Opioid Treatment Programs (OTP), Medication Assisted Treatment (MAT), and related healthcare workflows. This role partners with clients and internal teams to translate complex clinical and operational needs into product requirements, roadmaps, and scalable solution capabilities. The position also supports integrations, care-record migrations, and collaboration across multiple products and platforms.

Responsibilities

• Conduct client, stakeholder, competitive, and market research to identify current and future solution needs.
• Translate complex clinical workflows into clear business requirements, user stories, acceptance criteria, and product priorities.
• Communicate solution strategy, plans, and roadmaps to clinical, technical, and business stakeholders.
• Partner with Engineering to manage solution scope, requirements, and prototypes in a timely and cost-effective manner.
• Collaborate across product teams to support integrations, data requirements, interfaces, and migrations from legacy care-record platforms.
• Facilitate client discovery and workflow discussions, including conversations with clinical and technical audiences.
• Partner with Support, Sales, and Marketing on feature descriptions, demonstrations, solution training, release content, and go-to-market activities.
• Use market research, competitive analysis, utilization data, and user-engagement insights to promote innovation and differentiation.
• Monitor regulatory and industry changes that may create new product requirements or market opportunities.

Qualifications

• Bachelor's degree in healthcare administration, business administration, information systems, project management, or a related field.
• At least three years of experience in healthcare software consulting, information technology, solution functionality, or equivalent work.
• At least two years of software-related project experience.
• Experience reading, applying, or writing requirements for software features and functions.
• Experience managing client communication and relationships.
• Ability to research, analyze, and prioritize functionality and requirements.Strong customer-facing, communication, collaboration, and stakeholder-management skills.
• Ability to travel up to 30%

Preferred

• Experience with care-record migrations, requirements gathering, healthcare data, and interfaces across multiple products or solutions.
• Experience with OTP or MAT clinical and operational workflows.
• Experience with EHR, pharmacy, medication dispensing, e-prescribing, prescription drug monitoring program (PDMP), laboratory, or healthcare interoperability solutions.

SUCCESS PROFILE

Results-driven and collaborative, with strong communication, analytical thinking, problem-solving, and stakeholder-management skills. Able to work effectively across clinical, technical, and business audiences while balancing customer needs, product priorities, and organizational goals.

#LI-GB

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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