Solution Support Executive

Job Title - Solution Support Executive
About Company
Established in 1992, is a leading provider of Tally-based business software solutions. With more than 3 decades of experience and
35,000+ clients across India and globally, the company delivers secure, scalable, and customized solutions to meet diverse
business needs.
An ISO 27001 certified organization, it offers end-to-end services including Tally software, cloud access, mobile applications,
and business-specific customizations. Backed by a team of 350+ professionals, driven by a strong focus on quality, transparency,
and enabling digital growth for businesses
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Role Summary
To provide functional and semi-customized solution support to customers, including handling Solution Boosters and customer-
specific customization requirements, while ensuring effective issue resolution and customer satisfaction.
Key Responsibilities
Understand customer requirements related to Solution Boosters and customization needs

Provide support via calls, email, WhatsApp, and remote access

Handle functional queries (Accounts, Inventory, Manufacturing)
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Support Solution Booster configurations and minor customizations (2030%)
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Assist in project-based customization support (initial level)
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Log accurate details, tags, and updates in CRM system
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Perform basic troubleshooting before escalation
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Coordinate internally for complex customization issues
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Ensure adherence to SOPs and SLA timelines
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Maintain clear, professional communication and timely updates
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Skills Required
Strong functional knowledge inclination (Accounts, Inventory, Manufacturing)
Logical & analytical thinking
Problem-solving ability
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Good communication skills
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Learning attitude
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Basic understanding of customization concepts
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Exposure mindset towards advanced solutions
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Eligibility Criteria
Fresher / 01 year experience
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Commerce background preferred (B.Com / M.Com or equivalent)
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Basic knowledge of accounting concepts
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Work Nature
Functional + Semi-Customization
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Customer-facing support role
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Exposure to real business use cases
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Career Growth Path
Solution Support Executive

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Customization Specialist (Advanced)
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Implementation Consultant
Product Specialist
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