Solutions Analyst

We are seeking a Solutions Analyst to support the discovery, requirements engineering, integration, testing, migration, and operational readiness of Business Support Systems (BSS) initiatives. The role will work closely with business stakeholders, technology teams, architecture, control and security teams, operations, customer care, finance, commercial teams, and external vendors to ensure solutions are clearly defined, properly scoped, tested, and ready for production.

The ideal candidate has strong experience in BSS domains, requirements analysis, system integration, data migration, SIT/UAT, and release readiness, with the ability to translate business needs into clear and implementation-ready requirements.

Key Responsibilities

BSS Discovery and Scope Management

• Lead structured discovery sessions across BSS domains, including Customer, Product, Order, Billing, Collections, and Customer Care.
• Define clear scope boundaries, assumptions, dependencies, and exclusions for each release.
• Translate business outcomes into epics and deliverable work packages aligned with release trains and cutover sequencing.
• Maintain decision logs documenting scope trade-offs, assumptions, and key decisions to minimize scope creep and late-stage issues.

Requirements Engineering

• Gather, analyze, document, and validate business and system requirements for BSS journeys.
• Develop high-quality requirements artifacts, including user stories, business rules, validations, exceptions, SLAs/OLAs impacts, and acceptance criteria.
• Define end-to-end customer and operational journeys, including golden paths and edge cases such as failed payments, partial activations, retries, reversals, cancellations, refunds, regrades, and ownership changes.
• Ensure requirements are clear, complete, measurable, and implementation-ready, with appropriate examples and test conditions.

Integration and Interface Requirements

• Define end-to-end integration requirements across BSS modules and external systems, including CRM, Billing, OSS, payment gateways, data warehouses, and reporting platforms.
• Specify interface requirements covering payloads, data mapping, error handling, retries, timeouts, reconciliation, monitoring, and exception handling.
• Collaborate with architecture and platform teams to ensure integrations comply with established technical standards and are operationally supportable.
• Identify integration dependencies, risks, and gaps and coordinate their resolution with relevant teams and vendors.

Data Migration and Cutover Readiness

• Document data migration requirements, including source-to-target mapping, data cleansing rules, reconciliation requirements, and acceptance thresholds.
• Define cutover activities, prerequisites, data freeze windows, rollback considerations, and Day 1 validation requirements.
• Review migration rehearsal results and ensure identified issues and defects are addressed before go-live.
• Coordinate with vendors and technical teams to ensure migration activities meet agreed requirements and readiness criteria.

Non-Functional Requirements and Controls

• Define and document non-functional requirements covering performance, availability, audit logging, security, data retention, resiliency, and observability.
• Ensure access controls and Segregation of Duties (SoD) requirements are properly addressed in coordination with Control and Security teams.
• Identify required compliance and control evidence for release approvals.
• Ensure required artifacts and supporting evidence are complete and available before release gates.

Testing and Acceptance Governance

• Build and maintain a Requirements Traceability Matrix (RTM) linking business demand and requirements to solution design, SIT/UAT coverage, and release scope.
• Support testing teams by providing test scenarios, expected results, business rules, and acceptance criteria.
• Participate in defect triage and determine whether issues are related to requirements gaps, application defects, integration issues, or process gaps.
• Monitor test coverage, defect status, and leakage risks to support evidence-based go-live decisions.
• Coordinate with stakeholders to secure required testing and operational readiness sign-offs.

Operational Readiness and Hypercare

• Define operational readiness requirements, including runbooks, support models, monitoring dashboards, escalation procedures, known issues, and workaround playbooks.
• Support incident triage during hypercare by validating expected system behavior against reported issues.
• Coordinate with vendors and technical teams on urgent fixes and resolution of post-go-live issues.
• Document lessons learned and incorporate them into improved requirements standards, readiness checklists, and future release processes.

Stakeholder and Vendor Management

• Facilitate requirements and alignment workshops with Operations, Customer Care, Finance, Commercial, Technology teams, and external vendors.
• Review vendor solution proposals and assess their alignment with approved business and technical requirements.
• Identify solution gaps, risks, dependencies, and deviations before development or implementation proceeds.
• Provide clear and concise updates to management and key stakeholders covering scope, risks, decisions required, impacts, dependencies, and release readiness.
• Act as a key point of coordination between business stakeholders, technical teams, and vendors throughout the solution lifecycle.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field.
• Proven experience as a Solutions Analyst, Business Systems Analyst, Systems Analyst, Technical Business Analyst, or similar role.
• Strong experience in Business Support Systems (BSS) and related customer, product, order, billing, collections, and customer care processes.
• Experience in requirements gathering, analysis, documentation, and traceability.
• Strong understanding of system integrations, APIs/interfaces, data mapping, migration, reconciliation, and error handling.
• Hands-on experience supporting SIT, UAT, defect management, and go-live readiness.
• Experience working with vendors and cross-functional business and technology teams.
• Strong understanding of non-functional requirements, security controls, audit requirements, resiliency, and operational readiness.
• Excellent analytical, documentation, communication, facilitation, and stakeholder management skills.
• Ability to manage multiple requirements, dependencies, risks, and priorities within a release or project environment.

Preferred Qualifications

• Experience in telecommunications, utilities, technology, or other large-scale service-based environments.
• Experience working with enterprise-scale BSS/OSS platforms.
• Knowledge of CRM, billing platforms, payment systems, data warehouses, and reporting solutions.
• Experience with Agile methodologies, release trains, and structured delivery frameworks.
• Familiarity with cutover planning, migration rehearsals, hypercare, and production readiness governance.
• Experience working with third-party vendors and system implementation partners.

Pay: Up to Php110,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance

Application Question(s):

• How much is your asking salary?

Work Location: In person