Solutions Analyst

Love talking to people and solving problems? Join Starnik as the bridge between our customers and the team building the future of utility software.

Customer Success Lubbock - TX Full-Time

About the role

The bridge between customers and the team.

As a Solutions Analyst at Starnik, you wear a lot of hats — and that's the fun of it. One day you're helping a utility district roll out a new module. The next you're QA-testing a feature before launch. The day after, you're sitting with our engineers translating a customer's wish list into something we can actually build.

You're the glue. You make sure the customer is heard, the implementation goes smoothly, the new features are bulletproof, and the engineering team is building the right things. If you love variety, problem-solving, and being the person everyone trusts to figure it out — this is your role.

What you'll do

A little bit of everything

Be the trusted point of contact for customers — listen, understand, and help them get the most out of Starnik

Take part in implementations: data migration, configuration, training, and go-live support for new utilities and multifamily clients

Run QA on new features and releases — make sure every release is rock-solid before it ships to utilities nationwide

Capture and document new functionality requests from customers, then turn them into clear specs for our developers

Collaborate directly with the engineering team to design how new features should work and look

Translate complex technical concepts into language customers actually understand

Help customers solve problems by breaking them down, exploring options, and recommending the best path forward

Track every request, every issue, and every win — and make sure nothing falls through the cracks

Who you are

What we're looking for

• Strong communication skills — you genuinely enjoy talking to people and helping them
• Critical thinking and problem-solving — you naturally break problems apart to find the best solution
• Attention to detail and ability to juggle multiple priorities at once
• Self-starter with a positive, can-do attitude
• Comfortable working in a fast-paced, growing tech environment
• Team player who values collaboration

Bonus points

Nice to have

• Bachelor's degree (preferred but real-world experience counts just as much)
• Experience in customer success, customer support, or implementation roles
• Background in SaaS, fintech, billing, utilities, or property management
• Familiarity with QA/testing processes
• Experience writing user stories or product specs