Solutions Analyst - IT Product Delivery (Onsite)

Work location: Pasig City

Work Schedule: Regular shift (Full Onsite)

Engagement Type: Must be open to full time or/and service consulting

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We are looking for a Solutions Analyst who will translate business requirements into clear, implementation-ready solutions for end-to-end Product Delivery processes, including order capture, provisioning, billing, collections, customer care, and reporting.

Key Responsibilities

• Lead requirements gathering, discovery, and scope definition for product initiatives.
• Translate business needs into user stories, business rules, process flows, and acceptance criteria.
• Define end-to-end requirements for integrations, APIs, interfaces, and external systems.
• Support data migration, mapping, reconciliation, cutover planning, and go-live readiness.
• Define non-functional requirements covering performance, security, availability, audit, and monitoring.
• Support SIT/UAT, including test scenarios, requirements traceability, and defect clarification.
• Ensure operational readiness through runbooks, support processes, monitoring, and hypercare activities.
• Facilitate discussions with business users, IT teams, vendors, and other stakeholders to resolve requirements and delivery issues.
• Review vendor solutions and ensure alignment with approved requirements and business processes.
• Provide regular updates on scope, risks, decisions, and release readiness.

Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, Business, or a related field.
• 8+ years of experience in Solutions Analysis, Systems Analysis, Business Analysis, or a similar role.
• 3+ years of experience in large-scale Product, CRM, billing, order management, or similar enterprise transformation programs.
• Strong experience in systems integration, APIs, data migration, and cutover planning.
• Experience working with SI vendors and multiple project/workstreams.
• Hands-on experience supporting SIT/UAT, cutover, go-live, and hypercare.
• Strong requirements documentation, process mapping, and stakeholder management skills.
• Telco/fixed broadband experience is strongly preferred.

Preferred Certifications

• IIBA / CBAP / CCBA or equivalent
• Agile certification such as PSM, CSM, or SAFe
• ITIL Foundation
• TM Forum training/certification is a plus

Key Skills

• Requirements Analysis & Engineering
• End-to-End Process / Journey Mapping
• User Stories & Acceptance Criteria
• Systems Integration & APIs
• Data Mapping & Migration
• SIT/UAT & Requirements Traceability
• Cutover & Go-Live Readiness
• Vendor & Stakeholder Management
• Documentation & Process Mapping