Solutions and Innovation Lead

Key Responsibilities:

• Lead innovation and development of new IT service offerings and managed services.
• Identify emerging technologies, market trends, and business opportunities.
• Develop service roadmaps, business cases, and go-to-market strategies.
• Lead the Solutions Consulting and Presales team in designing customer-centric IT solutions.
• Review RFPs, RFQs, and customer requirements; develop solution architectures, BOMs, and technical proposals.
• Provide governance for solution design, costing, and proposal quality.
• Support Sales in technical presentations, customer workshops, and strategic engagements.
• Manage the IT Services Portfolio and ensure service readiness for operational delivery.
• Drive continuous service improvement and innovation initiatives.

Qualifications:

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• Proven experience as a Solutions Architect, Lead Solutions Architect, or similar leadership role within IT Services.
• Strong background in managed services, cloud, cybersecurity, infrastructure, service desk, or enterprise IT solutions.
• Experience in presales, solution design, proposal development, and service portfolio management.
• At least 3-5 years experience as Solutions Architect.
• Preferred Certifications:
• ITIL Foundation (or higher)
• Six Sigma Yellow Belt (or higher)