Solutions & System Support Specialist

Job responsibilities:

• Provide 1st and 2nd level IT support service, using a professional approach with excellent, proficient telephone techniques and high-quality communication through effective, practiced customer service skills.
• Respond to technical support queries and log them into the IT Service Management System, ensuring that details are accurately and promptly entered to the requestor's and the division's satisfaction.
• Utilize a wide range of technological tools to investigate, diagnose and fix to a defined service level target, or where appropriate, escalate technical issues to the appropriate team(s).
• Troubleshoot end-user hardware, operating system, basic network, server-based access and voice communications problems, providing resolutions where possible while working with IT Help Desk.
• Troubleshoot software-related problems, and other computer related peripherals issue, providing resolutions where possible while working with IT Help Desk.
• Maintain and update internal knowledge base of procedural and technical information, fully adhering to updates in policy, procedures and new technology.
• Process and respond to incoming IT forms and requests: procurement, access requests and queries/call requests submitted via e-mail, phone or in person.
• Install and configure Windows and Apple desktops and laptops as per company standard builds.
• Ensure all new assets (hardware and software) are entered into the asset inventory system.
• Develop procedures and training manuals and conduct presentations and briefings.
• Provide training and respond to technical how-to questions from end users and customers on the use of systems and applications.

Job Requirement:

• Bachelor’s degree in information technology is preferred
• 3+ years’ experience in IT or technology experience, and in delivering solutions from a consulting perspective.
• Excellent oral and written communications skills in English and Chinese
• Experience troubleshooting end-user hardware (desktops, laptops, mobile devices), operating systems, basic network troubleshooting, basic Windows Active Directory Management, and voice systems support.
• Able to effectively deliver change management in complex environments.
• Ability to work under pressure and strong problem-solving skills.
• Ability to work with self-initiative and as part of a team.

We offer attractive remuneration package and fringe benefits such as 5 days work, 15 days of annual leave, group medical, dental and life insurance coverage to the successful candidate.  In addition, you will have an opportunity to work in a reputable company with excellent career exposure.  Interested parties, please click "APPLY NOW" to submit your application.

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