Solutions Architect

Who you are

• If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk
• Fluent in English (written and spoken)
• Spanish OR/AND Italian language skills are a strong plus
• 3–5 years of customer-facing experience in one or more of the following areas:
• Customer integrations and technical implementations
• Software or SaaS systems delivery
• Supply chain, transportation, or logistics technology integrations
• Proven experience working with API and delivery tools, such as Postman, Observe, JIRA, Confluence, and Microsoft Office (or equivalent productivity tools)
• Strong ability to proactively identify, assess, and clearly communicate technical risks, dependencies, and opportunities to both technical and non-technical stakeholders
• Comfortable working in a fast-paced, cross-functional environment, balancing multiple customers, priorities, and timelines
• Willingness to travel occasionally to support customer engagements and on-site activities as required
• Experience integrating with or supporting TMS and ERP systems is highly desirable
• Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements

What the job involves

• We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world
• With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate
• By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward
• We are looking for a Solutions Architect to join our Customer Experience Team and work alongside Project Managers, CSMs, Sales, Tech, and Support to deliver a seamless implementation experience to our Customers
• You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be working alongside an established team of other solution architects, with various backgrounds in logistics and technology
• Lead API Solution Design phases for customer implementations, translating business requirements into scalable, secure, and performant technical architectures aligned with project44 best practices
• Own and produce Implementation Design Documents (IDDs), including system architecture, API flows, data mappings, dependencies, assumptions, and risks
• Act as the technical authority for customers, providing hands-on guidance and troubleshooting throughout implementation with a broad and deep understanding of project44 APIs, products, and integrations
• Collaborate closely with Engineering, Product, and Technical Support teams to validate designs, resolve technical blockers, and influence product improvements based on customer feedback
• Support and coordinate System Testing and User Acceptance Testing (UAT), ensuring solutions meet functional, performance, and reliability requirements
• Lead technical readiness for Go-Live, including cutover planning, validation, and post-deployment checks
• Provide Hypercare support post-launch, proactively monitoring integrations, resolving issues quickly, and ensuring customer stability and satisfaction
• Serve as a technical liaison between customer technical teams and internal stakeholders, ensuring clear communication, expectation management, and alignment throughout the project lifecycle
• Apply light project management skills to manage timelines, dependencies, and deliverables; track work using time-tracking tools and manage tasks and issues via internal systems (e.g., Jira, Zendesk, Rocketlane)
• Contribute to process improvement, documentation standards, and reusable solution patterns to improve scalability and consistency across implementations
• Support pre-sales or discovery activities as needed by providing technical input, solution feasibility assessments, and implementation estimates
• Facilitate standard project management methodology for all implementations, including, but not limited to:
• Leading technical kick-off calls
• Technical deep dive – review the APIs in detail, consulting with customer to provide best practices and most efficient set up of the APIs
• Providing input on test plans and training
• Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc
• Post-implementation hyper care – ensure the implementation is a success, before transitioning the account to our customer success team