Solutions Architect

BC forward is currently seeking a highly motivated Applications Solution Architect: Go-To-Market Customer Onboarding (Senior) for an opportunity – Minneapolis, MN. Need someone who is authorized to work independently without any sponsorship.

Position Title: Applications Solution Architect: Go-To-Market Customer Onboarding (Senior)

Location: Minneapolis, MN

Anticipated Start Date: ASAP

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration:

6+ months – Possible extension

Job Type: Contract

Pay Range: $70/hr - $75/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Position: Applications Solution Architect: Go-To-Market Customer Onboarding (Senior)

Location: Minneapolis, MN - Hybrid

Duration: 6 Months – Possible extension

Need someone who is authorized to work independently without any sponsorship.

Job Summary:

The Applications Solution Architect – Customer Onboarding translates CHS business needs, product priorities and enterprise architecture direction into practical, end-to-end solution designs that enable consistent, scalable and connected customer onboarding across CHS business lines, including retail and wholesale channels.

This role focuses on the application capabilities, workflows, integrations and customer experiences required to onboard, activate and support customers from initial engagement through operational handoff. The architect defines solution-level architecture for customer and account data, onboarding workflows, integrations, APIs, event streaming, security, controls and operational processes.

Working between Enterprise Architecture and Product/Delivery teams, the Applications Solution Architect partners with business stakeholders, product owners, technical leads, engineers, data, security, infrastructure and operations teams. The role helps create connected onboarding experiences while enabling appropriate business-line flexibility and reducing unnecessary manual handoffs, duplicate capabilities, fragmented workflows and inconsistent customer information.

The role requires experience designing and integrating cloud-based solutions using AWS, Confluent Cloud, PostgreSQL, SAP Master Data Governance (MDG), Snowflake and API-led integration patterns.

Responsibilities:

Key Responsibilities

Solution Architecture and Design

• Translate customer onboarding business capabilities, process needs, product requirements and strategic priorities into end-to-end application and technology solution architectures.

• Design scalable onboarding solutions that support CHS retail and wholesale business models, channels and customer segments.

• Define customer and user journeys, solution context, architecture diagrams, component interactions, data flows, integration patterns, event flows and technology recommendations.

• Establish and document solution-level design decisions, assumptions, dependencies, constraints, risks and trade-offs.

• Ensure solution designs align with enterprise architecture principles, target-state architecture, approved technology standards and governance guardrails.

• Design secure, scalable and supportable cloud-based solution architectures using AWS services and enterprise application platforms.

• Identify opportunities to simplify, modernize, reuse, retire or rationalize applications and technical capabilities supporting customer onboarding and go-to-market processes.

• Balance enterprise consistency and reuse with legitimate business-line, channel and customer-segment requirements.

Customer Onboarding Architecture

• Architect capabilities that support the customer onboarding lifecycle, including initial engagement, customer and account setup, validation, activation, service enablement and operational handoff.

• Partner with business, product and delivery stakeholders to understand onboarding processes, business rules, channel needs, customer experiences and operational constraints.

• Define solution designs that connect customer-facing onboarding experiences with supporting back-office processes and systems.

• Identify opportunities to reduce manual handoffs, duplicate data entry, disconnected workflows and inconsistent customer or account information.

• Establish reusable solution and integration patterns that support the scalable introduction of new products, services, channels and customer experiences.

• Ensure solution designs address customer, account, organizational and relationship data required for retail and wholesale business interactions.

• Enable appropriate visibility into onboarding status, workflow handoffs, approvals, exceptions and operational follow-up activities.

Integration, Event and Data Architecture

• Design and govern integrations, APIs, event flows, middleware usage and data-exchange patterns required for customer onboarding capabilities.

• Define API-led integration patterns, including API security, authentication and authorization, versioning, lifecycle management, error handling, monitoring and supportability.

• Design event-driven integration patterns using Confluent Cloud and Apache Kafka capabilities to enable reliable, scalable and timely exchange of customer onboarding events and status changes.

• Define integration approaches across customer-facing applications, back-office systems, SAP MDG, PostgreSQL databases, AWS services, Snowflake and other connected enterprise platforms.

• Define approaches for consistent, governed customer and account data exchange across applications, workflows and business processes.

• Partner with SAP MDG stakeholders to ensure customer and business-partner master-data processes, governance requirements and integration dependencies are represented in solution designs.

• Design appropriate PostgreSQL data-access, persistence and performance patterns for application capabilities supporting onboarding workflows.

• Define Snowflake integration and data-sharing patterns that enable governed access to customer onboarding data for operational reporting, analytics and approved downstream business needs.

• Identify data dependencies, ownership considerations, data-quality risks and integration constraints that could affect customer onboarding outcomes.

• Partner with data, security, platform and infrastructure teams to ensure appropriate data management, interoperability, access controls and technical compliance.

• Promote reusable API, event-streaming, workflow, data and application patterns that improve delivery speed and reduce duplicate capabilities.

Requirements, Controls and Quality Attributes

• Define and validate non-functional requirements, including security, availability, reliability, performance, scalability, maintainability, observability, resilience and recoverability.

• Collaborate with business and product stakeholders to clarify significant onboarding requirements and translate them into actionable solution-design requirements.

• Define solution requirements for workflow routing, approval processes, exception handling, auditability and appropriate controls across onboarding activities.

• Ensure architecture decisions account for operational readiness, supportability, access controls, compliance considerations, data stewardship and lifecycle management.

• Establish architecture approaches for logging, monitoring, alerting and operational support across APIs, event streams, AWS services, databases and other customer-onboarding capabilities.

• Partner with operational and support teams to enable an effective transition from onboarding implementation to sustainable customer support and ongoing service.

Delivery Collaboration and Governance

• Partner with Product Owners, Portfolio teams and business stakeholders to understand priorities, desired customer outcomes and delivery constraints.

• Work with Technical Leads to transition approved solution designs into detailed implementation plans, technical tasks and delivery backlogs.

• Provide solution architecture guidance throughout delivery; resolve design issues and evaluate proposed changes against intended business and customer outcomes.

• Participate in architecture-review processes and communicate solution decisions, exceptions, risks and recommendations to appropriate stakeholders.

• Ensure solution decisions are documented and traceable through architecture artifacts, including customer journeys, solution diagrams, data flows, API and event designs, integration specifications and architecture decision records.

• Support feedback loops from delivery teams, business operations and customer-facing teams to continuously improve solution patterns, standards and designs.

Stakeholder Engagement

• Serve as a trusted architecture advisor to product, business and technology stakeholders supporting customer onboarding across CHS.

• Facilitate alignment when solution decisions span retail and wholesale channels, applications, AWS cloud services, APIs, event-streaming platforms, data platforms, SAP master-data capabilities, security and operational domains.

• Communicate complex technical concepts, architecture trade-offs, design options and risks in clear, business-relevant language.

• Build productive working relationships across Enterprise Architecture, product teams, business-line technology teams and shared technology services.

Required Qualifications

• Bachelor’s degree in computer science, information systems, engineering or a related field; equivalent relevant experience may be considered.

• Significant experience in application development, systems analysis, technical leadership or solution architecture.

• Demonstrated experience designing end-to-end application solutions across multiple systems, teams and technology domains.

• Experience designing solutions that support customer, account, order, service, commercial or onboarding-related business processes.

• Experience designing secure, scalable cloud-based application architectures using AWS services.

• Experience with Confluent Cloud and Apache Kafka-based event-streaming patterns, including event design, integration, reliability and operational considerations.

• Experience with PostgreSQL, including application data modeling, data-access patterns, performance considerations and operational supportability.

• Strong experience designing, governing and integrating APIs, including API-led integration patterns, security, versioning, lifecycle management, error handling and monitoring.

• Experience with SAP Master Data Governance (MDG), particularly customer, business-partner or account master-data processes and related integrations.

• Experience with Snowflake, including data integration, governed data exchange, data-quality considerations and support for reporting, analytics or approved downstream data needs.

• Experience with application integration patterns, workflow, data flows and enterprise application platforms.

• Strong understanding of non-functional requirements and architecture quality attributes, including security, performance, availability, scalability, resilience and operational support.

• Experience partnering with product management, engineering teams, technical leads and business stakeholders in an Agile or iterative delivery environment.

• Ability to create and communicate architecture artifacts, including solution diagrams, decision records, integration designs, data flows, API specifications and technical recommendations.

• Ability to assess cross-functional dependencies and balance business value, delivery needs, risk, technical debt and long-term maintainability.

Preferred Qualifications

• Experience supporting complex customer-facing or commercial business applications across multiple business lines, customer segments or channels.

• Experience supporting retail and wholesale technology capabilities.

• Experience with customer relationship management, customer/account data, customer portals, digital commerce, workflow, contract, pricing or customer-service platforms.

• Experience integrating SAP MDG with customer relationship management, enterprise resource planning, workflow, digital-channel or downstream data platforms.

• Experience designing cloud-native or hybrid application architectures using AWS services, managed databases, API platforms and event-driven integration capabilities.

• Experience implementing data governance, customer-data quality, master-data management or data stewardship practices.

• Experience with DevOps practices, observability, automated deployment pipelines and modern software-delivery methods.

• Knowledge of enterprise architecture frameworks, architecture governance, application portfolio management or technology lifecycle management.

• Experience supporting large, complex business environments with shared enterprise capabilities and business-specific applications.

Relevant architecture, AWS cloud, Confluent/Kafka, SAP, data-platform, security or Agile certifications

Benefits:

BC forward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

**About BC forward

:**

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BC forward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC forward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BC forward to become a market leader and best in class place to work.

BC forward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

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This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.