Solutions Architect – Managed Services

Lineal, an innovative eDiscovery and legal technology services firm, is made up of a team of industry innovators, wary of outdated solutions, who are highly driven and motivated to work together to further Lineal’s promise of countering legal’s most pressing issues through an optimal blend of advanced technologies.

We're looking for a Solutions Architect to support the strategy, solutioning, and delivery of new Managed Services customers in various regions of the world, with focus within the EU and APAC regions. This role is central to how we onboard and support managed services clients globally throughout the engagement — with a near-term focus on standing up our Dubai managed services engagement and expanding onboarding capability across Europe and APAC.

You'll partner closely with sales during the pre-sales cycle to architect and scope managed services solutions, then carry that expertise into onboarding, helping new clients go live and measure success. The Solution Architect will remain a stakeholder in those Managed Services engagements that he/she onboards, which include supporting business reviews activities, regular scoping discussions, and business expansion support.

Key Responsibilities

• Managed services onboarding: Lead and support onboarding activities for new managed services clients, beginning with the Dubai engagement, with an ongoing focus in Europe and APAC territories.
• Cross functional integration: Critical to successful onboarding is the integration of new Managed Services engagement with our service delivery (CX) teams and Account Management.
• Program collaboration: Work closely with the VP of Solutions Engineering to shape and refine managed services onboarding methodology as the program scales.
• Sales support: Partner with the sales team throughout the managed services sales cycle — solutioning, scoping, technical presentations, and proposal development.
• Ongoing Business Expansion: Remain involved with long-term growth strategies for each assigned Managed Services account in partnership with Account Management team.

Requirements

• Background in technology solutions architecture or engineering
• Experience in eDiscovery (litigation support, information governance, or related legal technology)
• Ability to travel and support engagements across European and APAC time zones
• Based in the EU

What Success Looks Like

A successful hire in this role will help the sales team win and properly scope managed services deals, ensure the Dubai engagement (and future EMEA/APAC engagements) onboard smoothly, and become a trusted advisor for complex international eDiscovery matters involving sensitive or cross-border data.