Solutions Architect (MSP)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

Full time role (Mon-Fri) based on our Brisbane office, with plenty of WFH flexibility.

The Solutions Architect provides presales support and consulting services for the specification and design of tailored solutions for New Era’s potential new and existing clients.  This role works closely with the sales, technical and project management teams to provide clear communication on client requirements and the timely delivery of client solutions.

The successful candidate needs to have a strong MSP background, comfortable with large-scale infrastructure and ICT environments, and has a proven track record in end-to-end solutions within a MSP context.

This role sits within New Era’s national pre-sales team, providing opportunities to collaborate with peers, learn from diverse expertise, engage with a broad range of stakeholders, and leverage individual strengths across varied solution areas. Duties and responsibilities for the role may include but are not limited to the following:

• Performing detailed requirements capture and analysis activity

• Designing solutions that can be implemented, managed, and maintained by New Era’s technical team

• Producing architectural designs for solutions

• Documenting client business requirements and produce proposals and/or tender responses in conjunction with the sales team

• Providing technical content for quotes, proposals and tender responses

• Completing various levels of documentation including scope of work, design and quoting documentation

• Producing statements of work of external and internal projects

• Assisting the sales team in winning more business through actively participating in new and existing client engagement including attending client meetings and presenting capabilities of New Era technical team

• Demonstrating, presenting, and effectively articulating solutions to clients

• Providing a high level of technical analysis and advice

• Working closely with the sales team to ensure clients receive consistent communication and their requirements are met

• Maintaining a strong working relationship with the sales, technical and project team

• Assist with discovery of any future work requirements/projects

• Continuously improving technical capability through accreditation, certification and maintaining up-to-date knowledge of trends in software/hardware design, infrastructure and architecture

Who we are looking for

• 5+ years of relevant experience in the role

• Proven experience as a Platforms and Cloud Transformation Architect

• Experience designing, implementing, and troubleshooting modern technology solutions

• Strong architecture and requirements analysis skills

• Broad IT infrastructure knowledge

• Experience in client-facing or consultative roles

• Excellent technical documentation skills

• Experience presenting modern, secure, and supportable solutions, including clear migration approaches for customers

• Strong communication, logical, analytical problem-solver with strong attention to detail

• Team-oriented, works well under pressure

• Good time management and able to meet deadlines

• Able to lead discussions and share knowledge

• Degree in Software Engineering, IT, Computer Science, or equivalent experience

• Relevant certifications (e.g., Microsoft, Fortinet, Citrix, Cisco, VMware)

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program

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