Solutions Architect (Telecom BSS)

Role: Telecom BSS Solution Architect

Duration: 6 Months Contract

Location: Melbourne (hybrid)

Rate: Market Rate

Role Overview

We are seeking a highly experienced Telecom BSS Solution Architect with 15+ years of experience in designing, transforming, and modernizing Business Support Systems (BSS) within telecom environments. The role demands strong expertise in Billing, Legacy Application Transformation, and End-to-End BSS Architecture, with exposure to large-scale telecom transformations.

Key Responsibilities

• Lead end-to-end solution architecture across Telecom BSS domains including Order Management, Charging, Billing, Payments, and Revenue Management.
• Define and drive BSS transformation and modernization strategy, including migration from legacy systems to next-gen digital architecture.
• Perform legacy application assessment, dependency analysis, and decommissioning planning for large-scale telecom ecosystems.
• Architect scalable billing ecosystems including Charging, Invoicing, Payments, Dunning, Collections, and Revenue Assurance.
• Design integration architecture across BSS, OSS, and third-party systems using API-led and event-driven approaches.
• Lead E2E solution design and blueprinting aligned with TM Forum standards (eTOM, ODA, Open APIs).
• Conduct business process modeling, gap analysis, and solution design for telecom transformation programs.
• Collaborate with business stakeholders to enhance customer journeys and digital experience in BSS landscapes.
• Drive Agile-based delivery, ensuring alignment between architecture, business outcomes, and delivery teams.

Mandatory Skills & Expertise:

Domain Expertise

• Strong experience in Telecom BSS stack:
• Billing, Charging, Invoicing
• CRM, CPQ, Order Management
• Revenue Assurance, Payments, Collections
• Deep understanding of telecom value chains (Lead-to-Order, Order-to-Cash, Usage-to-Pay)

Billing Specialization

• Hands-on experience in:
• Billing transformations and migrations
• Product catalog & pricing management
• Mediation, rating, invoicing, and settlement systems
• Experience with billing platforms such as BSCS or similar enterprise systems

Legacy Modernization

• Proven experience in:
• Legacy system rationalization and decommissioning
• Migration to cloud-native or microservices-based architecture
• Dependency and remediation planning for legacy applications

Architecture & Integration

• Architecture frameworks:
• TM Forum (ODA, eTOM, Open APIs)
• Integration:
• SOA, Microservices
• REST/SOAP APIs, ESB, API Gateways
• Event-driven architecture (Kafka or similar)

Experience & Qualifications:

• 15+ years of experience in Telecom IT/BSS domain
• Minimum 8+ years in Billing and Revenue Management systems
• Strong experience in solution architecture & large-scale telecom transformation programs
• Experience working across B2B, B2C, and wholesale telecom segments
• Certifications preferred:
• TOGAF
• TM Forum certifications
• SAFe / Agile

Key Competencies:

• Strong architecture governance & leadership
• Excellent stakeholder and client engagement skills
• Ability to drive complex transformation programs
• Strong problem-solving with a focus on scalable and future-ready designs

Good to Have:

• Experience with cloud transformation (AWS/Azure/GCP)
• Experience in global telecom transformation programs (EU/UK/Australia markets)

What you need to do now:

If this sounds like you, please click 'Apply Now', or please send your updated CV to

[email protected]

Hays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.