Solutions Architecture Director

Who you are

• 12+ years in solution architecture, technical consulting, or similar client-facing technical roles, including significant healthcare experience
• 3+ years directly managing a technical team — solution architects, FDEs, technical consultants, or similar
• Familiarity with large, complex platforms — claims systems, utilization/care management platforms, or similarly mission-critical enterprise systems
• Demonstrated ability to lead and make decisions in ambiguous, fast-changing environments without waiting for perfect information
• Strong technical judgment paired with genuine people leadership — comfortable going deep on a hard technical problem and coaching a direct report through a tough conversation in the same week
• Deep experience with payer operations, utilization management, or prior authorization specifically
• Background scaling a technical team through rapid company growth is a plus
• Experience presenting to and influencing client executive stakeholders is a plus

What the job involves

• We're seeking a Director, Solutions Architecture to lead our team of Solution Architects within Cohere Health's PaaS Delivery organization
• In this player-coach role, you'll set the technical and business standard for how Cohere designs solutions for complex healthcare clients running large, mission-critical platforms like claims systems and utilization management infrastructure
• You'll partner closely with Solution Owners, Forward Deployed Engineers, Technical Program Managers, Platform Configuration, and QA to keep solution design in sync with delivery
• This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events
• Manage a team of 8 Solution Architects — hiring, coaching, performance management, and career development
• Set the standard for solution design quality across the team: how SAs guide clients to existing functionality, document the BRD/FRD, and design future-state workflows
• Foster a culture of engaging with customers where they are — saying yes where we can, and pushing back constructively when we can't
• Own escalations when a solution design is contested, technically infeasible, or in tension with a commercial commitment
• Balance workload and account assignments across the team as new implementations continue to ramp up
• Partner with Solution Owners, FDEs, Platform Configuration, QA, and TPMs across the Delivery org to keep solution design in sync with delivery timelines
• Represent Solution Architecture in cross-functional planning and with client executive stakeholders on complex or escalated accounts
• Build repeatable training materials, templates, and playbooks so solution quality doesn't depend on any one architect

The application process

• Connect with Talent Acquisition for a Preliminary Phone Screening
• Meet your Hiring Manager!
• Behavioral Interview(s)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Flexible Time Off & Holidays
• 401(K) Retirement Plan with Employer Match Program
• Wellness Coach App
• Parental Leave
• Learning & Development Opportunities