Solutions Consultant

Who you are

• 2–4+ years of experience in Solutions Consulting, Sales Engineering, or Technical Pre-Sales within B2B SaaS, impacting revenue through POCs, pilots, or evaluations
• Ability to support intricate, multi-stakeholder agreements within growth, commercial, or mid-market sectors without compromising efficiency or collaboration
• Demonstrate expertise in contemporary CRM platforms and related ecosystems, such as Salesforce and HubSpot, while addressing integrations, APIs, webhooks, JSON, and system compatibility
• Translate technical details into clear business value for non-technical audiences and lead technical discussions with practitioners, operators, and executives effectively
• Bring organization, proactivity, and adaptability to manage multiple deals effectively, maintaining resilience when complexities arise, requirements change, or timelines shift

What the job involves

• Common Room is an AI platform that equips teams with agents powered by comprehensive buyer intelligence, consolidating signals into a dynamic, person-specific view. This enables teams to identify targets, craft tailored messages, and determine optimal engagement timing
• In this role, you will act as a product expert and trusted advisor, transforming client needs into actionable solutions. Partnering with Account Executives, you’ll conduct detailed discovery of goals, technical needs, data, and success metrics
• You’ll also collaborate with post-sales teams to ensure seamless transitions. This role suits individuals who prioritize solutions, embrace continuous learning, and focus on driving impactful customer outcomes
• The Solutions Engineering team collaborates with Sales, Product, and Customer Success to assist customers in understanding, evaluating, and adopting Zoom's platform, including Common Room
• Team members bring advanced technical knowledge and a consultative mindset to conduct product demonstrations, design solutions, and guide customers through detailed evaluations for optimal alignment
• This group values curiosity, teamwork, and translating innovative technology into impactful business results
• Serving as the product specialist and reliable technical advisor during the entire sales cycle
• Translating customer challenges into concise, outcome-focused solution designs aligning effectively with Common Room's available capabilities
• Leading tailored demonstrations, in-depth technical explorations, and pilot initiatives to confirm alignment with requirements and demonstrate value effectively
• Designing solution approaches that include data ingestion, enrichment, identity resolution, automation, and system integrations
• Aligning stakeholders on what Common Room will address and clarifying limitations, establishing clear expectations before agreements are finalized
• Bringing customer insights and field input to Product and Engineering leadership to shape the roadmap, positioning, and sales strategies

The application process

• End Date: September 13, 2026

Benefits

• Work from home opportunities
• Retirement benefits
• My-Time-Off (MTO), an extended vacation policy
• Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
• Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
• Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
• Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
• Employer Matching of Charitable contributions up to $500 USD equivalent/year
• Annual Zoom Store Allowance
• Business Travel Accident Insurance