Solutions Consultant

Who you are

• Empathy, patience, and a sense of urgency when supporting customers
• 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)
• B2B SaaS experience in a fast-paced environment
• BA or BS
• Demonstrated experience problem-solving with attention to detail
• Stellar organizational skills and experience improving processes
• Strong written and verbal communication skills
• Adaptability and ability to flourish in a fast-paced environment
• Comfort in managing multiple workstreams
• Ability to communicate with stakeholders across product and engineering
• Effective collaboration and self-starter mindset
• Availability for some travel - when the time comes to visit your customers!

What the job involves

• We’re hiring a Solution Consultant to help scale our platform and deliver value to customers from day one. You’ll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer's success
• Build deep, lasting relationships with our existing and future customers
• Advise and support the implementation of Levelpath to our customers
• Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
• Develop best practice guides and product documentation to share with customers
• Identify champions and build relationships with key business stakeholders within accounts
• Drive new solution offerings to our customers by working directly with the sales team
• Bring new products to market by collaborating closely with the product & engineering team
• Represent the voice of your customers in product asks
• Drive and support customer health via adoption metrics
• Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team

Benefits

• 100% Medical, dental, and vision insurance
• Competitive compensation & equity package
• Commuter benefits
• 401k plan
• Flexible PTO & Paid Parental Leave
• Office amenities & team events