Solutions Consultant

Solutions Consultant

Our client, a high-growth enterprise software company, is seeking a Solutions Consultant to support customers throughout the pre-sales, onboarding, implementation, and adoption lifecycle.

Location: This role is primarily in-office with flexibility and may be based in either San Francisco or New York City. Some customer-related travel may be required.

Job Description: This client-facing role will partner with Sales, Product, and Engineering teams to understand business needs, configure effective solutions, and help customers realize sustained value from the platform. The ideal candidate combines strong business acumen with technical curiosity, project management skills, and experience translating complex requirements into practical solutions.

Responsibilities:

• Partner with Sales to support discovery, solution development, product demonstrations, and other pre-sales activities
• Lead customer onboarding and implementation initiatives, ensuring solutions align with business requirements and success measures
• Build trusted relationships with customer stakeholders and provide guidance on platform adoption and best practices
• Manage multiple customer workstreams, implementation milestones, documentation, and project deliverables
• Develop customer-facing guides, training materials, process documentation, and reusable implementation resources
• Monitor customer adoption and engagement to identify risks, opportunities, and areas for additional value
• Gather customer feedback and translate business needs into actionable recommendations for Product and Engineering
• Collaborate across Sales, Customer Success, Product, and Engineering to improve the customer experience
• Help develop scalable processes, systems, and tools that support enterprise customers
• Support the introduction and adoption of new product capabilities and solution offerings

Requirements:

• Bachelor's degree or equivalent professional experience
• 4+ years of experience in solutions consulting, implementation, customer success, professional services, or another customer-facing role
• Experience supporting B2B software customers in a fast-paced environment, including onboarding or implementation activities
• Strong problem-solving, project management, and organizational skills with the ability to manage multiple workstreams
• Excellent written and verbal communication skills, with the ability to collaborate effectively with customer stakeholders and internal technical teams

Compensation: Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors, including but not limited to:

• The individual's skill sets, experience, and training;
• Licensure and certifications;
• Office location and other geographic considerations;
• Other business and organizational needs.

With that said, as required by local law in geographies that require salary range disclosure, Vaco by Highspring notes that the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [email protected] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

• Virginia residents may access our state specific policies here .

• Residents of all other states may access our policies here .

• Canadian residents may access our policies in English here and in French here .

• Residents of countries governed by GDPR and UK GDPR may access our policies here .

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( https://www.highspring.com/ai-use-notices/ ). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).