Solutions Consultant

Solutions Consultant (6-month Contract)

Salary: Negotiable

Location: Central District, Hong Kong

Contract: 6-Month Contract (Project-Based)

Shifts: 40 hours per week, Monday – Friday, 9am until 6pm with 1-hour unpaid lunch break

Work model: Hybrid

Williams Lea seeks a Solutions Consultant to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of role

We are seeking a Solutions Consultant for a 6-month project-based engagement. In this role, you will act as a key technical contact, working directly with clients and client technical teams to understand requirements, configure software solutions, and resolve technical issues. This is a non-developer support position ideal for someone with strong functional application experience, solid technical fundamentals in networking and access management, and excellent communication skills.

Key Responsibilities

• Client & Technical Communication: Confidently discuss broad technical concepts and project requirements with client stakeholders and client technical teams; investigate, troubleshoot, and resolve issues promptly.
• System Configuration: Configure, manage, and maintain software applications to meet user and operational requirements (no coding or software development required).
• Technical Interface: Engage in technical discussions around application workflows, access controls, data transfers, and basic network integration.
• Security & Privacy Oversight: Apply fundamental information security and data privacy principles across all client configurations and support interactions.

Requirements (Must-Have)

• Language Proficiency: Fluency in English and Cantonese (both written and spoken).
• Application Support Experience: Proven track record in operating, configuring, and supporting software applications for end-users.
• Technical Fundamentals: Sound functional understanding and ability to discuss concepts related to:
• User Authentication & Identity: Single Sign-On (SSO), Entra ID / Active Directory.
• Data Transfer & Files: CSV data structure, sFTP authentication, and secure data transfer protocols.
• Network Principles: Basic networking protocols and data flow dynamics.
• Data Security & Privacy: Solid understanding of information security concepts, user access controls, and data protection best practices.
• Communication Skills: Strong interpersonal skills to translate technical topics clearly to both non-technical and technical audiences.

Preferred Qualifications (Nice-to-Have)

• Advanced Access & Authentication: In-depth technical knowledge or configuration experience with SSO, identity provider (IdP) integration, and authentication protocols.
• Network & Device Management: Practical experience setting up or configuring network devices (e.g., routers) and mobile devices.
• Process Mapping: Experience building process flowcharts and system diagrams using Microsoft Visio or similar workflow mapping tools.
• Mailroom Operations: Direct operational experience or familiarity with mailroom workflows and technology.

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

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