Solutions Consultant

Solutions Consultant

Cloud Bridge Technical Recruitment i s looking to fill role for our client in the UK.

Role Overview

As an Solutions Consultant, you will be the consistent day-to-day technical contact for our customers. Your role will be to build trusted relationships, ensuring our customers achieve their strategic goals.

You will act as the trusted expert for handling configuration tasks, managing technical actions and guiding customers from implementation through their long-term journey across a portfolio of accounts. In the process, you will build deep product expertise and customer knowledge, while gaining valuable mentorship from a Senior Solutions Engineer.

You will own each customer's phased implementation, consulting on their business processes and translating them into efficient workflows. You will configure core features to drive immediate usage and meet key goals. Beyond the initial setup, you will guide customers through their full adoption journey, proactively updating their workflows, incorporating new AI and automation features, and identifying growth opportunities by raising expansion leads.

Your goal will be to maximise value, secure renewals and transform how customers manage compliance, risk and supplier relationships, powered by the client's AI-first platform.

Key Responsibilities

• Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers, acting as their key technical point of contact.
• Take ownership of the full customer journey, guiding customers from implementation to long-term success and ensuring phased implementation metrics are met and adopted.
• Manage day-to-day technical actions, including configuration requests, workflow configuration updates, user permissions and data updates.
• Help customers translate their business processes into efficient workflows.
• Act as the first line of technical support for your customer portfolio, troubleshooting issues and collaborating with the wider team to ensure fast, effective resolutions.
• Build deep relationships across your portfolio to understand customers' business processes, strategic goals and usage requirements.
• Be the voice of your customers, championing their needs and suggesting enhancements to functionality.
• Proactively monitor customer health and usage, identifying opportunities for optimisation based on product releases, and raising engagement or usage risks with the Senior Solutions Engineer.
• Track key success metrics, such as Time to First Value, for your customers in line with the phased implementation approach.
• Meticulously document customer configurations and key interactions to ensure transparency across colleagues.
• Identify and surface expansion opportunities based on deep customer knowledge and pass them to the relevant Account Director.
• Support the renewal process by preparing data for strategic business reviews, demonstrating long-term value and highlighting key platform engagement.
• Stay curious and up to date with new product releases, best practices and AI advancements.

Requirements

• 3+ years of experience in a customer-facing technical role, such as Technical Support, IT, Junior Implementation or a similar role supporting SaaS implementations.
• A genuine passion for helping customers succeed and an interest in learning about SaaS customer success models.
• Experience achieving implementation milestones, including driving Time to First Value and delivering success criteria.
• An analytical mindset, a love of learning new software and experience with configuration management. You should also be comfortable helping customers with data mapping and migration.
• A genuine interest in exploring new AI advancements, a commitment to learning how to leverage AI tools and an active interest in how AI can evolve your work.
• A natural problem-solver with exceptional attention to detail. You are organised and have experience supporting technical projects, tracking time, reporting on progress and identifying risks.
• Clear and professional communication skills, both verbal and written, including over video. You should be comfortable in customer-facing interactions and documenting business processes.
• Excitement about building a career in customer value, eagerness to learn from a senior team member and the ability to thrive in a fast-paced, collaborative environment.

Nice to Have

• Experience with Vendor Management or Contract Lifecycle Management (CLM) platforms.