Solutions Engineer

The Solutions Engineer is responsible for marketing and promoting spare parts and solution-based products, including solution items, modifications, reconditioning, refurbishment, machine sourcing, and specification validation. He/She collaborates with Sales & Service Stations, agents, customers, and internal stakeholders to understand customer requirements and recommend suitable technical and commercial solutions. He/She manages quotation preparation, order processing, delivery coordination, machine and process evaluations, product demonstrations, and engineering support to achieve customer satisfaction and business objectives. He/She also supports marketing activities through technical presentations, seminars, customer visits, and sales support materials.

The Solutions Engineer engages customers to gather feedback and works with cross-functional teams to drive continuous improvement. He/She develops expertise in the company's parts and solutions portfolio and provides product advisory services where required. He/She possesses strong communication and stakeholder management skills and is expected to travel regularly to customer sites for business development, technical review discussions and solutions products sales promotion activities.

Requirements

• Diploma or Degree in Engineering, Business, or a related discipline, with relevant experience in spare parts sales, solutions products, factory automation equipment, or industrial machinery industries.
• Strong communication, presentation, and stakeholder management skills
• Customer-focused with good analytical and problem-solving skills
• Willing to travel regularly for customer visits, technical discussions, and business development activities.