Solutions Engineer

• We’re looking for a highly technical Solutions Engineer to help mobile and web developers build better user experiences. At Embrace, we’re the only user-focused observability solution built on OpenTelemetry, providing frontend teams with the insights they need to understand real customer impact across 100M+ devices and growing
• Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience
• Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand
• Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer’s technical environment and business objectives
• Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications
• Directly impact product direction by suggesting improvements for customers day to day
• Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective
• Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

Benefits

• Parental leave for both birthing and non-birthing parents
• Free PTO and regional company holidays
• Annual Company Trip
• Medical, Dental, Vision and Life insurance benefits
• Equity options for all team members
• Opportunity to learn and excel in a growth stage tech organization
• Monthly Internet Stipend
• $500 Desk Allowance to ensure your home workspace has everything you need- Working knowledge of Linux and/or Mac OS X command line
• High competency and low ego, you have a passion for helping people both inside and outside of your company
• Diploma in Computer Science, Mathematics or related discipline preferred
• Willingness to travel for both customer-facing activities (technical workshops, integration support, relationship building) and quarterly internal team collaboration gatherings
• Excellent communication skills and comfortability writing and speaking with people to help them solve their issues
• A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution
• Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred)
• Experience with mobile or web development and eagerness to learn and improve your skills. Familiarity with iOS, Android and their development tools
• 3+ years experience in a Mobile Developer, Web Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company