Solutions Engineer

Who you are

• Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 3+ years), ideally at API or SaaS-first companies
• Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON
• Native or business-level Turkish, with excellent customer communication skills and a solid understanding of Turkish business culture - essential for partner, vendor, and regulator communication
• Business-level English for collaborating with global, cross-functional teams; able to drive clarity on goals, set expectations, and collect feedback effectively
• Able to translate complex technical concepts into simple, understandable terms
• Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail
• Experience in fintech, capital markets, brokerage, or financial APIs; experience at a Broker-Dealer or securities firm in Turkey / EMEA
• Knowledge of brokerage, post-trade, and settlement operations, as well as regulatory context
• Closing enterprise deals alongside Account Executives
• US securities qualifications (e.g., SIE and/or Series 7)
• Familiarity with Metabase
• Experience working with the FIX protocol
• Experience working with OpenAPI, ReadMe, and documentation
• Excited to learn more about the securities industry

What the job involves

• As a Solutions Engineer for Turkey / EMEA, you will be the go-to product and technical expert for Alpaca's enterprise partners across and the wider Turkey / EMEA region
• You will bridge technical and business conversations: a customer-facing engineer with strong API knowledge, experience supporting enterprise customers, fluency in Turkish for customer interactions, and sufficient English proficiency to collaborate effectively with our global team
• You will support enterprise partners and expand our base of enterprise partners in Turkey / EMEA, acting as the technical bridge between local partners, vendors, and regulators and Alpaca's global engineering team
• Provide technical support and relationship management for existing enterprise customers in Turkey / EMEA , acting as a trusted technical advisor throughout the partner lifecycle
• Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients
• Guide new enterprise customers through API integration, implementation, and onboarding
• Act as the voice of Turkish customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements (often originating in Turkish) into clear specifications for Alpaca's global engineering team
• Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders
• Work closely with local compliance and operations teams to understand local and regional product requirements
• Own technical Solutions engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution
• Create Solutions support materials and documentation for new features and products, including Turkish-language collateral where needed
• Coordinate in Turkish with local regulators, vendors, and partners, and relay those requirements to global product and engineering
• Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel within Turkey / EMEA as needed
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners

Benefits

• Stock Options
• Health benefits from day 1 (internationally, this includes a stipend value to offset medical costs)
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card
• Work with awesome people, clients and partners from around the world
• Medical, Dental, Vision
• Supplemental health care