Solutions Engineer

Who you are

• If you’re a developer or technologist who loves discussing technology, working closely with customers across industries, and possesses a problem-solving, can-do mindset, we’d love to meet you as you’ll be joining a team that delivers real value through an industry-leading product
• 5+ years of experience as a Solutions Engineer, Sales Engineer, or Software Engineer with direct customer engagement
• Strong knowledge of REST APIs, webhooks, data mapping, and integration patterns
• Hands-on experience with Infrastructure as Code, ideally Terraform, and familiarity with at least one major cloud provider (AWS, GCP, or Azure)
• Proficiency with scripting or programming languages such as JavaScript, Python, Ruby, or Go
• Experience designing and implementing enterprise integrations
• Proven ability to work cross-functionally and partner with Sales, Product, Engineering, Customer Success, and Support
• Excellent communication and presentation skills, with the ability to engage engineering and executive audiences
• Ability to prioritize responsibilities while adapting to a rapidly changing environment

What the job involves

• Join our Solutions Engineering team as a technical expert and trusted advocate, guiding our customers on their journey to success with Rootly
• As a Solutions Engineer you'll bring technical expertise to customer implementations and demos. You will develop best practices and content around Incident Management and On-Call, and collaborate across Engineering, Customer Success, Support, and Product teams to represent the customers’ voice and drive continuous product improvements
• This role requires hands-on work with the integration surface that matters to our customers, including REST APIs, webhooks, Infrastructure as Code (Terraform), and cloud platforms such as AWS, GCP, or Azure
• You will drive technical conversations with engineering teams at customer organizations and operate as a technical partner internally to ensure that solution requirements are clearly represented

Benefits

• Medical, dental, vision, and life coverage for you and your dependents
• Flexible PTO, plus company holidays, team off-sites, and a year-end shutdown to recharge
• Meaningful equity in a high-growth company, and 401(k) matching for US employees
• Hybrid work (we hire across the US, Canada, Europe, and Singapore)
• Free lunches at HQ
• Fast-moving, high-impact environment where you have autonomy to own big problems from day one
• Top-tier hardware and tools, plus an annual stipends for home offices