Solutions Engineer

Who you are

• Around 2 years of experience in a post-sales technical role: customer onboarding, workshops and trainings, and helping accounts grow. Solutions engineering, professional services, customer success engineering, technical account management, or a similar path all work
• Hands-on experience with monitoring, observability, or automated testing
• Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred)
• Ability to use AI tools to accelerate customer-facing work: researching a customer's stack, generating tailored example code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools
• Genuine interest in working directly with customers. You enjoy talking to people, running workshops and demos, driving a meeting yourself, and explaining technical concepts clearly
• Excellent spoken and written English skills
• Ability to be autonomous and self-motivated in an async-work environment, while you also enjoy getting to know your colleagues and helping others
• Able to travel occasionally to customers
• Startup experience is helpful, but not required
• If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements
• Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table. We'd love to hear from you!

What the job involves

• That’s where you come in. This role starts where the sale ends. You will onboard new customers, train their engineering teams, and stay close to those accounts as their use of Checkly grows
• You are the technical counterpart in the account, and you run your own customer meetings
• We're looking for a Solutions Engineer to make sure customers get real value out of Checkly after they sign
• You will learn Checkly and the monitoring space deeply, then help customers solve real reliability problems
• You will own technical onboarding for new accounts: implementation, configuration, and getting their first monitoring into production
• You will run workshops and trainings for customer engineering teams
• You will be the technical counterpart in existing accounts, supporting adoption, troubleshooting, and growth alongside the sales team
• You will run your own customer meetings, from technical deep dives to account check-ins
• You will contribute to technical documentation and internal playbooks as you learn what works
• You will speak with customers directly and share your learnings with Product Engineering and Marketing

Benefits

• Competitive salary & stock options
• $1,500 learning, visiting & wellbeing budget
• 27 days of vacation & local public holidays
• Inclusive health package
• Home office setup
• Remote-first
• Team retreats
• Paid sick leave
• Employment & contractor options
• Inclusive paid parental leave