Solutions Engineer

About This Role As a Solutions Engineer, you'll help our customers successfully integrate Pulse and maximize their personalization results. You'll bridge the gap between technical implementation and business outcomes, becoming a trusted advisor to our customers.

What You'll Do

• Guide customers through Pulse integration and setup
• Troubleshoot technical issues and provide solutions
• Create technical documentation and integration guides
• Collaborate with product on customer feedback and feature requests
• Conduct technical demos for prospective customers
• Build tools and scripts to streamline customer onboarding

What We're Looking For

• ✓3+ years in solutions engineering, technical consulting, or similar
• ✓Strong understanding of e-commerce platforms (Shopify, Magento, etc.)
• ✓Experience with APIs, JavaScript, and web technologies
• ✓Excellent communication and presentation skills
• ✓Ability to translate technical concepts for non-technical audiences
• ✓Customer-focused mindset and problem-solving orientation

Nice to Have

• +Experience with personalization or recommendation systems
• +Background in analytics or data platforms
• +Familiarity with SQL and data analysis
• +Previous startup experience

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