Solutions Engineer

Who you are

• Three or more years as a Solutions Engineer, Sales Engineer or technical consultant in a SaaS or API-first business, ideally in payments or fintech
• Strong on REST APIs, webhooks and integration patterns, and confident with Postman, cURL and API specifications
• Has worked with enterprise clients to design and scope technical solutions, and written SoWs
• Has supported RFPs and due diligence with accurate technical input
• Knowledge of payments, card issuing, banking-as-a-service or embedded finance is a strong advantage
• Excellent written and spoken communication; confident running a technical workshop
• Customer-first, with a knack for making complex things simple
• Commercially aware: understands why the deal matters as well as how the solution works
• Straight about what we can and cannot do
• Organised across several live opportunities at once
• Collaborative with Sales, Product, Engineering and Compliance

What the job involves

• Equals sells to programme managers: payment service providers, acquirers and platforms that run accounts, payments, FX or cards for their own customers on our infrastructure, through an API integration or a white-label setup
• As a Solutions Engineer you are the technical lead in the sale. You work with our Platform Sales team and our partnerships teams to understand what a prospect needs, design a solution that works for them and for us, scope it in a Statement of Work, and hand it cleanly to implementation. You will lead technical discovery, run demos and sandbox walkthroughs, answer RFPs and due diligence, and tell sales early when a deal will not work
• Lead technical discovery with prospects: their systems, their customers, their flow of funds, and their integration or white-label requirements
• Design the solution across accounts, payments, FX and card issuing, and document it clearly: architecture, flows, responsibilities and risks
• Write the Statement of Work: deliverables, scope, assumptions and dependencies, so what is signed is what we can deliver
• Qualify opportunities on product fit with the seller, and flag early where a deal needs Product, Compliance or Engineering input
• Run demos, API walkthroughs and sandbox sessions for prospects' technical and product teams
• Provide the technical content for RFPs, RFIs and due diligence questionnaires
• Hand over to Implementation and Technical Account Management with complete documentation
• Capture product gaps and requests from the field and feed them to Product with the commercial context
• Improve the team's demo environments, templates and technical sales material
• Win rate on deals you support
• Time from discovery to solution proposal
• SoW accuracy: delivered without material re-scoping
• Quality of handover to Implementation

Benefits

• Contributory pension
• Life assurance
• Health insurance through BUPA
• Our Employee Assistance Programme offers a 24/7 confidential advice line for health, bereavement and other areas of support
• 25 days holiday per year + your birthday off
• We are members of the cycle to work scheme
• We offer Season Ticket Loans
• Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
• Interbank currency rates on travel money and international transfers
• Opportunities for progression, development and learning new skills