Solutions Engineer

• As a Solutions Engineer, you’ll be a key technical advisor and implementation expert for our customers — helping them design, deploy, and scale solutions that leverage Persona’s platform
• You’ll sit at the intersection of product, engineering, and customer success, translating business needs into elegant technical outcomes that drive real-world impact
• This role combines hands-on technical problem-solving with strategic partnership
• You’ll guide customers through discovery, design, implementation, and optimization phases, ensuring they achieve measurable value at each stage
• You’ll also collaborate internally to improve our tools, automation, and playbooks — helping Persona deliver world-class customer experiences at scale
• We’re looking for someone excited by both depth and breadth: comfortable diving into code and APIs, but also energized by collaborating with cross-functional teams and customers across use-cases
• This role sits at the heart of Persona’s mission: helping businesses build trust in a scalable, secure way
• As a bridge between our technology and our customers’ goals, you’ll shape how organizations integrate and expand Persona — and how we evolve our platform to serve them better
• Your work will directly influence customer success, product direction, and operational scalability
• You’ll help us create the foundation for a world-class technical solutions organization that grows with our customers and our business
• Be the technical point of contact for a portfolio of customers - advising on architecture, implementation, and optimization of Persona’s products
• Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success
• Partner closely with your account team to retain and expand your customer portfolio, helping your customers build their identity operations and ensuring they are wildly successful in achieving their business outcomes
• Advise customers strategically, helping them solve complex business challenges through creative technical solutions
• Partner with Product to relay insights from the field that inform roadmap priorities and feature design
• Develop scalable assets such as internal tools, documentation, automations, and playbooks that improve team efficiency and customer outcomes
• Drive repeatability by codifying learnings into reusable processes that elevate the entire Solutions organization

Benefits

• Professional Development

• Catered meals

• Wellness benefit

• 401(k)

• Unlimited time off

• Parental benefits

• Mental health

• Health and wellness

• Bevsday (free drink on Wednesday)

• Family planning

• Bonus: experience in compliance, identity verification, or fraud prevention

• Demonstrated ability to own complex projects from scoping through implementation

• 3–7 years of experience in a technical, customer-facing role — such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect

• You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations

• Collaborative, curious, and eager to learn - with a growth mindset and bias toward action

• Willingness to travel up to 25% of the time for customer engagements

• Comfort operating in ambiguous environments - proactive, adaptable, and energized by problem-solving

• Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus

• Strong communication skills, able to articulate technical concepts to non-technical stakeholders and vice versa