Solutions Engineer

Who you are

• 7+ years of relevant experience in customer-facing technical delivery, solutions engineering, implementation, technical product management, or a related field
• Experience owning complex customer engagements from discovery and solution design through implementation or activation, including work across both pre- and post-sales phases
• Demonstrated success in ambiguous, 0→1 environments where the standard product, integration, or implementation pattern did not yet exist
• Strong understanding of APIs, integrations, application architecture, and data flows, with the judgment to distinguish implementation gaps from core product gaps
• Ability to prototype rapidly using modern AI coding harnesses and development tools such as Cursor, Claude Code, or Codex
• Working proficiency in one or more relevant languages, such as Python, JavaScript/TypeScript, Java, or Ruby; depth in a particular language is less important than the ability to learn quickly and build credible prototypes
• Ability to build trusted relationships with customer engineers, technical leaders, founders, and other senior stakeholders
• Ability to lead through influence across sales, product, engineering, implementation, and post-sales teams while maintaining clear ownership of the customer outcome
• Experience operating at startup speed and in Slack-first, rapidly changing environments, along with active engagement in the broader AI industry

What the job involves

• Own strategic POCs end to end: Sell, scope, and lead proof-of-concept engagements from initial customer commitment through activation
• Build with customers: Work deeply with users’ engineers and technical leaders to understand their workflows, rapidly prototype solutions, and establish credible paths to production
• Design across Stripe: Create solutions that span multiple Stripe products and determine whether blockers require configuration, integration work, custom development, or a core product change
• Close 0→1 gaps: Navigate incomplete products, evolving requirements, and interoperability gaps while balancing immediate customer outcomes with reusable solutions
• Influence the roadmap: Translate customer needs and deployment friction into clear product requirements, and partner with product and engineering teams to shape how Stripe’s frontier products are built
• Lead cross-functionally: Coordinate AI account teams, AI and specialist Solutions Architects, product and engineering teams, Professional Services, and post-sales technical resources across the engagement lifecycle of new builds and deployments
• Create repeatable patterns: Turn successful customer-specific work into reusable prototypes, reference architectures, implementation playbooks, and solution components
• Stay close to the AI frontier: Operate at the pace and in the working style of AI-native companies, and remain current on emerging companies, products, business models, and technical developments across the industry

Benefits

• Gym membership
• Food provided in the office
• Unlimited paid time off policy
• Work from home opportunities
• Comprehensive mental, physical and medical health plans
• Fertility benefits and parental leave