Solutions Engineer (Critical Infrastructure)

• Be a key member of the Echodyne sales team responsible for both pre and post-sales technical engagement with Echodyne’s customer base
• Showcase Echodyne’s products by performing on-site radar demonstrations at external events, conferences, partner, and customer sites
• Support the formation of customer and partner relationships by presenting the value that our radar products bring to their solutions and applications
• Lead installation planning and integrations, execute deployment configuration and system tuning, and provide ongoing technical support and troubleshooting
• Manage relationships with existing and potential customers and partners while at demonstrations to ensure a positive impression
• Participate in post-demo data analysis and report creation
• Support the scaling of Echodyne’s customer and partner bases by developing and maintaining training materials, including application notes and user manuals
• Help improve Echodyne’s products by regularly collecting customer feedback and interfacing with Echodyne product managers and engineers
• Up to 50% travel may be required
• Other related tasks required to fulfill the needs of the business

Benefits

• Choice of PPO or HDHP/HSA
• Fully-paid medical, dental, and vision insurance premiums for you
• Virtual Care – 98Point6
• Mental Health coverage through Springhealth & Talkspace (Premera)
• Employee Assistance Program
• Travel Assistance Insurance
• Company Paid Life Insurance
• Flexible PTO (exempt) / 15 days per year (non-exempt)
• 401(k) match
• Company Paid Short & Long Term Disability
• Pet Insurance
• Prepaid Legal Program
• Paid Company Holidays
• Commuter Benefits- 5+ years of experience in a quota-carrying technical role
• Organized and detail-oriented with excellent follow-up and decision-making skills
• Resiliency with a positive attitude, as well as analytical, reasoning, and problem-solving skills
• Solid technical foundation and good technical writing skills
• Proven track record of learning a technical product and conveying the value of that product to potential customers
• Ability to multi-task, work independently, prioritize tasks, honor rules of engagement; and follow policies, processes, and procedures
• Must be able to regularly lift, carry and move equipment, occasionally up to 50 pounds
• Enthusiastic with outstanding customer-communication skills, including the ability to convey high-level overviews and deeply detailed explanations
• Personal integrity, trustworthiness, and respect while representing Echodyne, demonstrating the product, answering questions, and effectively communicating the product and company value propositions
• Experience working on a sales team
• Experienced in coordinating efforts across teams and organizations
• Experience deploying or operating radar systems, especially Electronically Scanning Array radars
• Familiarity with a computer programming language, preferably Python or Matlab
• Experience with Linux operating systems and using a Command Line Interface
• Basic understanding of digital signal processing functions and application to various sensor modalities. Direct experience with radar signal processing a plus
• Comfortable troubleshooting both hardware and software issues and working with customers to determine root causes of issues
• Experience conducting basic data plotting and analysis
• Bilingual (Spanish & English) is a plus!