Solutions Engineer (Expansion)

• As a Solutions Engineer on the Expansion Team, you will partner with Expansion Account Executives and Technical Success Managers to drive growth within existing customers, leading the technical expansion process through discovery, solution alignment, use case development, and value realization
• As a trusted technical advisor, you will shape account strategy, uncover growth opportunities, and demonstrate measurable outcomes across the customer lifecycle
• Through deep technical engagement and strong stakeholder relationships, you will help customers strengthen cyber resilience, expand platform utilization, and maximize the impact of Darktrace across their environments
• Lead technical strategy for upsell, cross-sell, and renewals
• Identify expansion opportunities, risks, and technical whitespace
• Build long-term credibility with Security, IT, and Cloud stakeholders
• Conduct ongoing discovery of customer environments, threats, and adoption gaps
• Translate insights into new use cases and expansion opportunities (MEDDPICC)
• Align solutions to business outcomes, ROI, and success metrics
• Expand and optimize deployments across all of Darktrace’s core platform products and cross-platform products
• Design scalable solutions across hybrid, multi-cloud, and existing security stacks (SIEM, SOAR, EDR, NGFW)
• Advise on integrations, performance, and architectural trade-offs
• Uncover and align solutions to SOC workflows (triage, investigation, response)
• Reduce alert fatigue and improve analyst efficiency
• Advance customers toward proactive, AI-driven security operations
• Engage technical and executive stakeholders with tailored messaging
• Translate capabilities into business value (ROI, efficiency, risk reduction)
• Influence decisions through consultative, insight-driven conversations
• Partner with AEs on opportunity qualification, deal strategy, and forecasting
• Support account planning, QBRs, and prioritization of high-impact initiatives
• Work with Customer Success, Professional Services, Support, Product, and Engineering
• Drive adoption, resolve challenges, and provide product feedback

Benefits

• Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme
• 23 days paid holiday plus UK bank holidays, increasing to 25 days after two years’ service
• Additional birthday day off
• Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contribution
• Optional BUPA private medical insurance for you and your immediate family
• Life assurance with a benefit of 4x your annual basic salary
• Employee Assistance Programme offering both on-line and telephone support and resources to you and your family
• Cycle to work scheme- Bachelor’s degree or higher preferred (or equivalent experience)
• Strong knowledge of networking, cloud (AWS/Azure/GCP), and security architectures
• Strong communication, analytical, and consultative selling skills
• Relevant Cloud, Security, and/or AI certifications are a plus
• Experience in Solutions Engineering, pre-sales, or technical account roles (cybersecurity/SaaS)
• Proven ability to expand accounts, design solutions, and influence stakeholders
• Fundamental understanding of AI technologies (LLM, ML, NLP)
• Familiarity with SOC tools (SIEM, SOAR, EDR/XDR) and complex environments