Solutions Engineer (French Speaking)

• The Solution Engineer owns the end-to-end pre-sales process at ROLLER, commercial and technical. You partner with Account Executives to qualify, progress, and earn new business, while simultaneously running the technical validation that gives prospects the confidence to buy
• What sets a ROLLER SE apart is the combination. You carry the commercial rigour of a quota-carrying rep; MEDDICC discipline, value-based discovery, and business case ownership alongside the technical credibility to design and deliver compelling solutions
• On the most complex deals, you’ll have access to a Solution Architect as a force multiplier, which frees you to stay focused on the commercial motion where you create the most value
• In this role you will support ROLLER’s growth across the French market, engaging prospects and customers in French while collaborating with our wider EMEA and global teams in English
• Champion MEDDICC qualification across your pipeline: identifying Economic Buyers, mapping Decision Criteria and Process, surfacing Implicated Pain, and maintaining a clear, honest view of deal health at all times
• Lead technical & value based discovery with prospects, diagnosing operational and revenue pain points and connecting them explicitly to the value ROLLER delivers
• Own the technical pre-sales process: running tailored product demonstrations, managing technical validation, and handling integration and configuration questions across the standard deal motion
• In support with the AE, and our Business Value Consultant, present ROI-led business cases framed in the language of the Economic Buyer; revenue growth, cost reduction, and operational efficiency, not feature lists
• Own competitive positioning in live deals, handling objections and neutralising competitor narratives with confidence and evidence
• Partner closely with Account Executives on deal strategy, account planning, and executive engagement — presenting alongside them to C-suite stakeholders when the deal calls for it
• Engage Solution Architects on your most complex, high-value opportunities. You’ll brief them in, stay close to the commercial thread, and ensure technical depth doesn’t slow the deal down
• Respond to RFPs and RFIs, owning the commercial and functional positioning while leveraging SA support on technically deep sections
• Collaborate with Customer Success on expansion and upsell motions with existing customers, applying the same qualification and value-selling approach to growth as to new logo
• Maintain clean pipeline and activity data in Salesforce, contributing to forecast accuracy and deal visibility
• Feed commercial insights; win patterns, loss reasons, and competitive intelligence back to Sales leadership to sharpen the overall motion

Benefits

• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers
• Claim up to $120 work-from-home expenses per month
• Free Medical Insurance
• Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)
• Team member Assistance Program to proactively support our team’s health and well-being, access to coaching, education modules, weekly webinars, and more
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns… you name it. We’re willing to make it happen!
• 401(k) Plan
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do- Strong discovery skills. You ask the questions that open up a deal, surface real pain, and expose the risks that could kill it later
• Competitive and driven. You want to win, and you know how to build a case that does
• Must be a C1 fluent French speaker
• Proven ability to build and present business cases to economic buyers, including at the executive level
• Deep, practised familiarity with MEDDICC or an equivalent qualification methodology. You use it as a daily operating lens, not an occasional reference
• Travel may be required up to 30%
• Experience in leisure, attractions, hospitality, or entertainment is a plus, but commercial instinct and methodology matter most
• Genuine commercial instinct: you think in business outcomes and ROI, and you can articulate ROLLER’s value in terms that resonate with a CFO or Head of Operations
• Familiarity with value or solution selling frameworks (Command of the Message, Challenger, SCIPAB) is a strong advantage
• Technical confidence to run demos, handle product and integration questions, and manage a standard technical evaluation
• Experience with Salesforce as your CRM of record
• Fluent in English (written and verbal), with the ability to communicate confidently with internal teams and stakeholders across EMEA and globally
• Strong executive presence and communication: credible in a boardroom, compelling on a screen
• 3+ years in a Solution Engineer, Sales Engineer, or commercial pre-sales role within a SaaS company
• Experience with API concepts and standard integration patterns, enough to have an informed conversation without an SA in the room
• Exposure to ROLLER’s product categories: ticketing, POS, memberships, waivers, self-serve kiosks, payments
• Experience working with API integrations and API development tools such as Postman and Swagger
• Experience in pre-sale (Solution Architecture, Solution Engineering, Sales) is a plus
• Experience in the leisure and attractions industry is a plus
• You’re tech-savvy and quick to learn new systems
• Your time and resource management skills, combined with a sharp attention to detail, set you up for success
• You’re genuine, grounded, and value authentic interactions
• You’re self-motivated and thrive in an autonomous work environment
• You know how to take ownership, manage multiple projects simultaneously, and effectively prioritize day-to-day tasks
• You’re comfortable in fast-paced, evolving environments and adapt quickly to change
• You bring a process-driven mindset with a focus on efficiency, scalability, and continuous improvement